This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't firefox tell why it crashes

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by achtert

achtert
achtert
more options

I have been searching for 5 hours why firefox crashes. Reset, deactivate plugins, etc. deleted many programs.

At the end it appeared to be hardware accelaration and reading the forum I found the following hint from cor-el: https://support.mozilla.org/en-US/questions/970769#question-reply

"The crash reports indicate a possible hardware acceleration related problem. "

When a crash reports such information, why a normal user can not read this crash report which is sent?

I have been searching for 5 hours why firefox crashes. Reset, deactivate plugins, etc. deleted many programs. At the end it appeared to be hardware accelaration and reading the forum I found the following hint from cor-el: https://support.mozilla.org/en-US/questions/970769#question-reply "The crash reports indicate a possible hardware acceleration related problem. " When a crash reports such information, why a normal user can not read this crash report which is sent?

All Replies (2)

kobe
kobe
more options

The crash reports are listed in about:crashes, and clicking those give you info.

SEE: Troubleshoot Firefox crashes (closing or quitting unexpectedly)

achtert
achtert Question owner
more options

Thanks for the hint, I never found the point to go to the website and view the crashreport. It would be better FF would show the report before/after sending.