All Products Support Forum

I have received an email from Microsoft informing me of changes to its authentification procedure. As from Sept, to continue using Thunderbird to access my outlook/hotmail accounts, I have to change the authentification method to Oauth2. The reasons and changes required are detailed here: https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 I have 2 problems. 1. imap-mail.outlook.com - I can change my authentification method to Oauth2. However, when I then try to access my mail via TB, I get an error stating that the server imap-mail.outlook.com does not support the authentification method! (see image) 2. Outgoing Server SMTP There is no Oauth2 option available to choose!

Can anyone help? I am using the most up to date version of Thunderbird 115.12.2 (64-bit).

i cant find panel and scroll down to the Forms and Autofill section. and i want to delete the auto fill emails i get popped up when i want to type an email anywhere please help

How can I stop Google constantly interfering with my usage of other programs. It wants me to sign -in with my gmail a/c. Not interested. Only just happened. Have been using Thunderbird (and Firefox) without any problems for many years. I feel Google is trying stand-over tactics.

Peter Olsen peteranneke@bigpond.com

I use Thunderbird 115.12.2 (64-bit) with Hotmail, using a local account on Windows 10. Microsoft is introducing 'modern authentication' on Hotmail, and I want to be ready for this, but I cannot follow the guidance at https://support.microsoft.com/en-gb/office/modern-authentication-methods-now-needed-to-continue-syncing-outlook-email-in-non-microsoft-email-apps-c5d65390-9676-4763-b41f-d7986499a90d

If I try to alter my existing Thunderbird Account Settings for my Hotmail account, the authentication method for Outgoing Server (SMTP) is shown as Normal Password but there is no option to change it to OAuth2. If I delete and recreate my Hotmail account in Thunderbird, I get an error message from Microsoft saying that I cannot log in because my browser is not set to allow cookies -- even though I believe I have set both Thunderbird and Firefox (my default browser) to allow cookies.

Dear Sir or Madam,

I have just migrated Thunderbird to my new CUBI desktop running Windows 11. I get security errors when I launch Thunderbird. My email provider The Messaging Company advised me to change server settings, which are now shown in the Troubleshooting Information page as account1 (pop3) pop.themessagingco.com.au:995 SSL/TLS Normal password smtp.themessagingco.com.au:587 STARTTLS Normal password true.

On launching Thunderbird I get the message Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate has expired. Error code: <a id="errorCode" title="SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE">SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE</a>

   This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
   If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

Or you can add an exception…

AND when I attempt to send an email I get warning that the SMTP server does not have a valid certificate. If I ask, in either case, to "Get Certificate" the response is that the site attempts to identify itself with invalid information.

I have "tried again later" over two weeks, and nothing has changed.

The Messaging Company is a fairly large email provider: it seems strange that its security is incomplete. However, I am not happy to just set an exception and over-ride these errors without doing all I can to check that there is not something screwy going on. I really value using Thunderbird, and The Messaging Company's advice that I should just use webmail is not at all satisfactory: I keep everything on my computer or backed up to a portable drive here.

Please: is there anything I can do or should know to fix this problem?

Best Regards, Margaret Mackisack

When I first installed thunderbird a couple of months ago I set it up for my vigin media and my google email addresses and it all worked fine. Then about a month ago it refused to send e-mails from my virgin media email address ( I can receive but not send). Virgin media said it was a password issue I had to use a third party e-mail address to log into my account and change the password. It has taken VM 3-4 weeks to create the new password for me.

However Thuderbirds does to recognies the new password. I removed the VM email address for Thunderbird and tried to reinstall it but I can't as it says the pass word is wrong. The new password works in outlook and in the google e-mail browser on my phone and tablet but not in thunderbird, so nothing wrong with the password.

I have read a blog from someone with a similar issue (except he could not receive emails from his VM address). He was recommended to create a new profile. I have done that and it still does not work.

 Any ideas anyone?

Having followed the instructions at https://support.microsoft.com/en-gb/office/modern-authentication-methods-now-needed-to-continue-syncing-outlook-email-in-non-microsoft-email-apps-c5d65390-9676-4763-b41f-d7986499a90d to update the security settings on my outlook/hotmail email accounts Thunderbird no longer reliably saves/enters the passwords. The password is saved in settings as that is where I copy it from to enter manually but why is Thunderbird not doing the entry as previously. It is not every log in and not always the same account, but regularly one or the other will come up with "enter your credentials" Also occasionally the credentials screen will flash on screen and then disappear, not necessarily for the account I am using at the time but one of the others. Any help appreciated Thanks Paul

I hope someone can help, I've changed all the settings in Thunderbird for my whole family's emails (hotmail.co.uk, hotmail.com, live.co.uk) from Normal Password to OAuth2. All incoming and outgoing servers are exactly the same as Microsoft advised. None of my accounts work, neither for sending or receiving.

I removed one account and tried to re-add it (that was the advice given if the first method didn't work) but when it tries to check the password, it takes forever. I've tried to manually configure it but it wouldn't download any folders or emails. I removed it and tried to re-add it but have been unable to do even that.

My default account hasn't been able to send more than 25% of emails for a few weeks. I'm up to date with all updates and I've restarted Thunderbird and my laptop countless times.

Can anyone point me in the right direction please?

Issue began Monday 7/1 where Thunderbird would not receive new email from AOL. At times it would tell me to enter the password. But the p/w I entered was not correct so that made situation worse. Found "Saved Passwords" in Help->Settings where I was able to retrieve the -correct- p/w for one of the email addresses being actively used in Thunderbird and problem solved. When I went to find the correct p/w for the other email address, the account in "Saved Logins" was not there?? Was odd that the list did display email accounts I haven't used in years, but not the 2nd one that I use daily! I tried changing the p/w at AOL Mail, but that didn't work for either of my two accounts. Bottom line, why isn't lf82me@verizon.net showing up in the "Saved Passwords" in Settings?

Just for info this site works fine on other browsers on same machine, and on other machines. It is a Firefox issue.

Running version 127.0.1 on Linux.

Message is

Secure Connection Failed

An error occurred during a connection to vehicleenquiry.service.gov.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Whenever I log into my amazon account, a windows prompt pops up telling me to use "windows hello passkeys" so I can log into the website using my windows pin/fingerprint. I cannot find a way to stop this from popping up, and I do not want to be bothered by it. Is there a way to prevent this from showing? I can't find any solution online

My Thunderbird Version: 115.12.2 (32 Bit)

Microsoft is changing the authentication method for outlook mail to OAuth2. I follow the guide here,

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

And I get to this screen - but my version of the program does not have OAuth2 as an option (see attached image).

Thanks for the help.

TeamVIEWER icon showed up on laptop this morning - my regular Mac desktop screen missing, figured out it TV was appearing under Guest User. Then I made error of downloading installer thinking my son was wanting to help me clean up my lap top from afar because I am 80 and get very confused and had asked him for help because I don't understand the tech vocabulary. Anyway, I can't get rid of it. It had someone's PW (hidden) an ID and could be 'remote controlled'. I saw a yellow caution sign appear so I stopped trying to install. but now I get a TEAM VIEWER Package that won't delete or go away.

This is very scary to a senior because EVERYONE is warning us don't click on unknowns. No one has used my laptop. I live alone. It appeared by itself this morning. And it had a Safari icon but I use only Firefox.

Thank you.

I've added https://x.com as an exception site but it is still blocked.

This is outright censorship which is something fascists do.

Tell me how to fix your browser so I may access x.com again or I stop using Firefox forever.

Problem: Persistent 150 KB of Cached Web Content For several years, I have gone to “Settings” / “Privacy & Security” / “Cookies and Site Data,” clicked the Clear Data…” button, checked both “Cookies and Site Data,” and “Cached Web Content,” and clicked “Clear”, and consistently gotten BOTH “Cookies and Site Data,” and “Cached Web Content” down to “0” zero. Recently, I have been unable to “Cached Web Content” to go below “150 KB of disk space.”

         I have NOTHING listed in “Manage Cookies and Site Data” or “Exceptions -- Cookies and Site Data.”
         I have tried reinstalling, but the problem has persisted.
         On the assumption that this is malware problem, I have continued to use Mozzella VPN, but stopped using the program for browsing, etc.  Should I stop using it altogether until the problem is fixed?
         Can you tell me how to get rid of the last “150 KB” of “Cached Web Content”?

From Sept-16-2024 Microsoft will deprecate Normal Password and require OAuth2 authentication on its email accounts accessed from Thunderbird and other clients.

I'm trying to convert my hotmail accounts on Thunderbird to OAuth2 authentication.

Server Settings Authentication can be set to OAuth2 because OAuth2 is an option in that menu.

But SMTP Server Authentication cannot be set to OAuth2 because OAuth2 is not an option in that menu.

Both Connection Security methods ( Inbound and SMTP ), are set to STARTTLS.

See screenshots, thank you.

When trying to load a PFX certificate into the latest version of Firefox on a new Windows 11 computer, the certificate will load just fine but Firefox will not offer prompts for things such as mark the key as exportable or enable strong private key protection. Tried the certificates in chrome and they work just fine.

This causes strong private key protection to be enabled by default and Firefox prompts for the security certificate as it loads each stage of the login screen. You have to select the certificate at least six times before you can get to a screen where you can enter your password for the site, and then you constantly have to select the certificate for every function of the web site thereafter.

Any work around for this?

Microsoft tell me that I must use OAuth2 for my accounts, else I'll be locked out.

Server is imap-mail.outlook.com. If I select OAuth2, then I can't receive emails unless I reset back to Normal Password.

I'm also supposed to set my SMTP server (smtp-mail.outlook.com) to OAuth2, but this isn't an option on the drop down list.

Help, please!

Why has my otherwise serviceable Firefox for Android suddenly begun redirecting my input of "nnnnn.com" to "https://www.nnnnn.com/sa/ar/Home.page.com" ; forcing me to edit the url to include

" ... /us/en/ ... " in order to reach the English language website? 

I occasionally research Arabic language websites and those are rarely if ever Saudi Arabian as the redirect imposes. Update: Troubleshooting I did on Firefox Android shows that my issue is only in Private Mode. Typing the affected URL in regular mode gets me to the correct US English home page with no redirect to the Arabian version.