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Fire Fox browser js still not working right it dont change scenes you click on a link ^ it just sets there & spins back & forth at the top. I have HP warranty they looked at everything they uninstalled it & re installed it still does the same thing. Crome works fine HP says it your website all the up dates is what messed it up sowhy cant you fix it

i cant find panel and scroll down to the Forms and Autofill section. and i want to delete the auto fill emails i get popped up when i want to type an email anywhere please help

I've not been able to download anything on Firefox for about 3-4 weeks now. Every time I try to it immediately fails with no explanation given. The only type of download that works is "Save Image As..." Even trying to download a picture with a download button instead of right clicking nets an immediate fail. I feel like I've done everything to try and troubleshoot it myself, but nothing seems to be working.

I've restarted my computer, ran Firefox in troubleshoot mode, refreshed and reinstalled it, checked for viruses and malware, tried both nightly and ESR versions, tried running them as admin, logged out of my Firefox profile, cleared my cookies and cache, changed and reset the download folder, ran a repair for Visual C++, and reset my windows security settings. I'm honestly surprised nothing has worked.

The only thing that I know I haven't tried yet it refreshing my entire computer, but that's my very far last resort because I'm able to download files just fine on Microsoft Edge. Only the Firefox applications have given me any problems, so if I were to refresh my computer and have the problem still not be solved somehow I'd be deleting everything to get nowhere.

If anyone has any other ideas to try that be very much appreciated.

Firefox on Windows 10 desk top suddenly stopped working with error message

XUL Runner Error. platform version 127.0.1 not compatible with Min version >= 127.0 Max version <=127.0

N.B. This is another machine - not this lap top

Please advise

Today I started getting repeated notifications, every 5 to 10 min or so, that my McAfee subscription has expired, my credit card has been rejected, and that my computer is infected. I do not use McAfee, either in Firefox or on my computer. I use the security suite that comes with Windows. I cannot stop these messages from appearing, and disabling notifications from McAfee in the messages does no good, the notifications just keep coming. HOW DO I MAKE THEM GO AWAY? They must be SPAM because I've never had a McAfee product on this machine, EVER. Thank you so much for the help, Dave Templeton

hi, all of a sudden today, my files i am saving on my Canva are downloading to zipped files - they were fine and now, zipped . What have I clicked fo make this happen and how can I go back to the way it was please I have tried everything in settings on all sorts of pages and can't see what I have done it was fine earlier so I have done it I suspect can you please talk me through it step by step as I am not too good at following tech instructions from people who know what they are walking about thank you :-)

I was using Firefox when suddenly it was no longer there. When I clicked on the icon, it reopened, with all my bookmarks and history, but no tabs! I stupidly shut it down again. The forums all said to just go to History > Restore Previous Session, only there was no such option in History. I tried to do a Windows System Restore to several days ago, but it keeps failing and suggesting that I turn off my anti-virus, which I have. Further reading in the Mozilla forums said to take an old upgrade.jsonlz4-20240618110440 (or whatever date) file from the sessionstore-backups folder and move it into the main profile folder and rename it sessionstore.jsonlz4 (I can no longer use the recovery.jsonlz or previous.jsonlz files because I'd stupidly shut down Firefox after it had loaded with no tabs). I have done this and restarted Firefox, but still get no tabs. That file is huge (22MB) and I've examined its contents and can verify that the tabs are there. So why isn't Firefox reading it when I run it and displaying my tabs? I did see that other people on the forums had this problem but I didn't see a solution. One remote possibility may be that my current version is 127.0.2 (64-bit), while the upgrade.jzonlz... file was clearly generated as a snapshot of when the version was 127.0.1. What can I do to restore my tabs, in light of the fact that I don't have a recovery.jsonlz or previous.jsonlz file with the tabs any more and Windows System Restore is unable to restore my system to several days ago?

My send email button has dissapeared . I am unable to send any emails. Geek Squad has spent several hours trying to get my email send button back. They say there is a glitch in Thunderbird. Please fix it. My phone number is [edited phone# from public support forum]

For some months now I have been finding that, when I try to log on to the BBC website or the Youtube website using my default browser Firefox I get a timed out message. However, both websites usually open when I try for the second time. This never happened before. For both sites I log on from Windows 10 desktop icons. This defect is now annoying me so much I am inclined to switch to Chrome or Microsoft Edge as default browsers where the problems do not occur. I have tried a number of suggested solutions shown on line but nothing has worked to date. Before I switch default browser I will try further suggested solutions if anyone has any.

Hi, I am a big fan of Firefox Sync in general, and of the "send tab to other device" feature in particular. I have Firefox on all my devices (Android phone, iPad, PC, work laptop and a laptop in a cabin) and while I'm browsing, I do send tabs to other devices a lot, because it's a cool stuff to checkout, but not in the moment, or not in that context: news articles or blog posts discovered on the couch but relevant to work, some items I see in the shop but I want to check dimensions prior to buying, some cool idea to check out while at the cabin, etc. My day-to-day browsing experience relies heavily on that feature.

My issue is that one of the device (laptop in the cabin) is used only randomly, with sometimes weeks between it's turned on again. And after around 2 weeks, that entry disappears from the possible devices I can send the tab too. I do understand where it comes from, as it allows keeping a clean and meaningful list, I can live with that, no worries.

But is there a way to "keep alive" a device beyond these two weeks? At the minimum, something on the mozilla account's device list, like a "confirm still relevant" button next to the "sign out" one.

Thanks Dietmar

firefox setup 127.0.2.exe offline installer fails with message about "extraction failed" and popup "file is corrupt".

Windows explorer shows file properties and a signature for mozilla.

Is there a way to manually unpack the .exe? Someplace that issues are logged with more data (which file is corrupt?) There is a progress bar that flashes by part way, then a popup window with the file corrupt message.

(Trying to update to hopefully get rid of some crashes.)

Is there a hash for that .exe I could check?

Hi. i ran into a broken problem. sometimes when i bootup my pc and start the firefox, My windows crashes immediately. what shuld i do and how i can send the firefox log files to mozilla team?

I'm having issues with videos loading on ANY webiste, YouTube ect.... This started happening very recently out of the blue. Videos work fine on Edge. Additionally, I cannot run Firefox in troubleshooting mode? It crashes. I tried "refreshing" and reinstalling Firefox to no avail. I am using AdAware AV and AVG anti viruses if it matters, I have tired disabling both and loading FIrefox, no changes.

I Have Had It Installed On Microsoft Edge For About A Year With No Problems. I Had It Installed For About 3 Months On Firefox Then I Needed To Install It Again & I Get The Above Messages. Why Is It Doing This? There Hasn't Been Any Harm Done To My Computer. Also Firefox Needs A Customer Service Phone Number For People To Call & Explain Their Issues It's A Lot Quicker & Easier To Solve Your Problem.

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues