• Solved

How do I rebuild thunderbird?

My house was hit by a lightning strike and it blew out my computer. It looks like both the drives in that computer are readable. So I am wondering how I can get all my em… (read more)

My house was hit by a lightning strike and it blew out my computer. It looks like both the drives in that computer are readable. So I am wondering how I can get all my email back into thunderbird. It was a pop account. All email was saved to computer. I'm using windows 10. I tried to just copy the old file at Users/Mike/AppData/Roaming but that didn't work. It didn't bring back all of the folders. Please let me know if there's anyway to rebuild all the folders and emails. Thanks in advance for your help. Mike

Asked by mmelton29 10 hours ago

Answered by mmelton29 3 hours ago

  • Solved

Unable to sign into Outlook, DirecTV, and sometimes Ebay

I have had it up to here with Firefox. I am madder than a hornet. Currently, I am unable to access my Outlook email and DirecTV in my Firefox browser, though I can in o… (read more)

I have had it up to here with Firefox. I am madder than a hornet. Currently, I am unable to access my Outlook email and DirecTV in my Firefox browser, though I can in other browsers I have. Sometimes, I can't even sign into Ebay.

The DirecTV problem goes back at least 4 years to a different PC, so I have had this same problem on two PCs, therefore it can't be my PC. Besides, why can I access DirecTV on my Norton private browser and not on Firefox? I get the following error window:

    An error occurred while processing your request.
    Reference #219.b2173e17.1724008787.36e807
    https://errors.edgesuite.net/219.b2173e17.1724008787.36e807

The differing Outlook problem has popped intermittently over the past few months, but has happened more often lately. In that problem, the sign-on button is not activated.

Similar with the Ebay sign-on problem, except Ebay thinks I'm a bot and won't let me go any further than that perplexing error message.

I'm in the process of gravitating to the Norton private browser. I've already got all my bookmarks moved to that browser. At least Norton works for these three websites.

To put it bluntly, I think Firefox is a big stinking pile of horse manure. Firefox makes it EXTREMELY difficult to find out solutions. I believe Firefox actually WANTS it to be difficult to use. Why else would it be so hard to find out things? For example, instructions tell me to do something in some menu or click on some button, but the menu selections or buttons usually aren't there. I go round and round through the same blankety-blank webpages. I feel like a June bug constantly circling round a light. Even wanting to simply restore Firefox to original settings requires pulling eye teeth.

It took me over an hour to finally restore Firefox settings yesterday, which fixed things for THAT DAY ONLY. Today, the same problems cropped back up again.

I've had it. Unless I'm given some solution THAT ACTUALLY CONTINUES TO WORK, I am quitting Firefox.

Have a good day. I sure as hell haven't.

Asked by David Currey 1 day ago

Answered by David Currey 4 hours ago

  • Solved

Shortcut Tiles no longer have three buttons to add, edit, remove shortcuts.

I am using Firefox 129.0.1 on a Windows 11 laptop and the three dots do not appear on the shortcut tiles when I hover over any of them. I have checked online documentati… (read more)

I am using Firefox 129.0.1 on a Windows 11 laptop and the three dots do not appear on the shortcut tiles when I hover over any of them. I have checked online documentation and it still describes using the three dots to add, edit or remove a tile. Am I missing something? Help would be most appreciated.

Thank You...Mike Dilio

Asked by mdilio 6 hours ago

Answered by cor-el 5 hours ago

  • Solved

How to export message filter rules? Tb v115.4.1 (64-Bit) Windows desktop

Hi friends, I already searched for this topic and found that there should exist a file named "msgFilterRules.dat" - but there isn't such file nowhere on the whole drive.… (read more)

Hi friends,

I already searched for this topic and found that there should exist a file named "msgFilterRules.dat" - but there isn't such file nowhere on the whole drive.

Looks like the message filter rules are actually stored in a file with another name...

But what's that name?

Best regards rumbero

Asked by rumbero49 17 hours ago

Answered by david 14 hours ago

  • Solved

Enhanced Tracking Protection Blocks x.com in Windows

I've added https://x.com as an exception site but it is still blocked. https://x.com/mozilla doesn't work either Error message on the page: "Something went wrong, b… (read more)

I've added https://x.com as an exception site but it is still blocked.

https://x.com/mozilla doesn't work either

Error message on the page:

"Something went wrong, but don’t fret — let’s give it another shot.

⚠️ Firefox’s Enhanced Tracking Protection (Strict Mode) is known to cause issues on x.com"

After 2 days it used to finally load without my doing anything, but not now. I never loads using Firefox.

https://x.com is added as an exception, but obviously ignored.

Tried You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

   hold down the Shift key and left-click the Reload button   

NOPE

Tried: Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

   Settings -> Privacy & Security
   Cookies and Site Data: "Manage Data" 

"Clear the Cache":

   Settings -> Privacy & Security
   Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear 
   https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
   https://support.mozilla.org/en-US/kb/how-clear-firefox-cache 

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

   switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
   do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window 
   https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
   https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems 

NOPE - lost all my bookmarks, extensions, settings - not going there again thank you

as for:

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

   click the shield icon for more detail and possibly disable the protection 

the sheild has a slash thru it saying "enhanced tracking is off for this site" when i put my mouse over it.

Asked by Taco X 13 hours ago

Answered by TyDraniu 12 hours ago

  • Solved

Incoming emails not showing coloured text

Thunderbird 115.10.1 If I receive an email in which the sender has added comments in red text, the text only shows as black despite View-Message body As-Original HTML bei… (read more)

Thunderbird 115.10.1 If I receive an email in which the sender has added comments in red text, the text only shows as black despite View-Message body As-Original HTML being selected. I've tried selecting Plain Text and switching back, but no change. Is this a bug, or is there anything else I need to select? Thanks. Kevin

Asked by kp.seal 2 months ago

Answered by kp.seal 10 hours ago

  • Solved

Having problems with Ufile.com working properly.

Hello, I use Ufile for my taxes. They weren't bad a few years back. For the past 3-4 years they have been a problem with their website not loading properly. They want you… (read more)

Hello, I use Ufile for my taxes. They weren't bad a few years back. For the past 3-4 years they have been a problem with their website not loading properly. They want you to use Chrome (as do more then a few websites). I don't like Chrome for privacy reasons. What do you suggest I do? Load Chrome for Ufile and then delete it. Can you suggest a tax website that works better with Fire Fox? Open to suggestions. Thanks in advance. Bob

Asked by rglowrie 3 days ago

Answered by cor-el 3 days ago

  • Solved

Cannot get outgoing mail to send.

I use Mozilla for incoming mail, but cannot get it to send mail out. I get an error message to check my SMTP settings, which I have done repeatedly, and it doesn't fix th… (read more)

I use Mozilla for incoming mail, but cannot get it to send mail out. I get an error message to check my SMTP settings, which I have done repeatedly, and it doesn't fix the problem. I use those same settings to send my mail OUT with webmail (which is inconvenient to have to switch all the time), so I know the settings are correct. Can you help me understand why my outgoing mail won't work even when I verify that the settings are correct.

Asked by prberndt 4 days ago

Answered by prberndt 10 hours ago

  • Solved

One POSSIBLE SOLUTION to the mail duplicated in 2 accounts

It was barely noticable, but SERVER NAME in Server Settings was the same for both accounts. These were Yahoo IMAP accounts. Each account had its own folder in Users / ...… (read more)

It was barely noticable, but SERVER NAME in Server Settings was the same for both accounts. These were Yahoo IMAP accounts. Each account had its own folder in Users / ....... / ImapMail, but both accounts were pointing to one folder. Corrected this in the SERVER NAME field in Server Settings (see image)

"SHOULD" solve the issue .......... particulary it is THE ONLY item I can find that was not normal.

Asked by mminieri 3 days ago

Answered by mminieri 3 days ago

  • Solved

Loads content on Firefox even if the tab or the window is not visible, is possibile?

I hope this message finds you well! I use two versions of Firefox: the stable one and the developer one. The developer version is set to start with the Windows start and… (read more)

I hope this message finds you well! I use two versions of Firefox: the stable one and the developer one.

The developer version is set to start with the Windows start and is set to be minimized on the Windows try but since some years Firefox, as other browser do, never load the page or the tab content if the tab or the window is not active, been seen by the user.

I'm asking if there is some hidden settings in the about:config that allow me to disable this and let Firefox load tabs or page always, not only when the tab or windows is seen by me.

Thank you.

Asked by Mark 18 hours ago

Answered by Mark 17 hours ago

  • Solved

unable to write email to mailbox

I have a new windows 10 machine and have a new install of Thunderbird. Hosting email server has 2966 emails that I would like to recover. Started process of downloading t… (read more)

I have a new windows 10 machine and have a new install of Thunderbird. Hosting email server has 2966 emails that I would like to recover. Started process of downloading them and got to 1895 when it failed with the error message "Unable to write email to mailbox" Check the settings. Tried removing the account and recreating it. Removed the 1895 emails that I have downloaded and got the same result. It seems to be broken some where between Thunderbird and the hosting mailserver as I can login via webmail and see and read the balance of 1071 emails. Techs at the hosting server company have no idea what could be causing the problem. Any help would be appreciated. Regards, Richard

Asked by freedom13 1 month ago

Answered by freedom13 18 hours ago

  • Solved

Uninstall All Extensions/Add-Ons via Intune

I am trying to manage Firefox for company devices via Intune and would like to know if there is a way to uninstall all extensions/add-ons besides one or two approved ones… (read more)

I am trying to manage Firefox for company devices via Intune and would like to know if there is a way to uninstall all extensions/add-ons besides one or two approved ones.

I have been able to import the Firefox AMDX into Intune and have made a policy to install uBlock (which works without issue) and I can uninstall specific extensions/add-ins via their Extension ID (also without issue), however I can't see a way to uninstall all extensions. If I try and put a wildcard in the Extension ID field, nothing is affected.

We have a large number of devices with their own user-installed extensions so auditing this and then updating a policy manually with specific extension IDs may be quite painful.

Asked by matthew.winter 22 hours ago

Answered by matthew.winter 19 hours ago

  • Solved

Default cursor Position in Thunderbird "Reply"

When I Reply the cursor used to default to the text so I could just start typing my message. Now it defaults to the address field. How can I go into the hidden settings … (read more)

When I Reply the cursor used to default to the text so I could just start typing my message.

Now it defaults to the address field. How can I go into the hidden settings to change it?

Asked by pinetree 21 hours ago

Answered by Matt 21 hours ago

  • Solved

change the menu items when you rightclick on a email inside Thunderbird :)

I like customizing everything, and when i used Outlook, when i rightclick on a email i could chose immediatly to send that mail forward to someone. but in Thunderbird, i… (read more)

I like customizing everything, and when i used Outlook, when i rightclick on a email i could chose immediatly to send that mail forward to someone.

but in Thunderbird, i get :

mark as unread - answer - ( here would send forward be nice ) - archive - marks as not wanted - delete.

is it possible to change archive to , send forward :)

not a biggy, just if someone knows how to do it.. that would be nice :)

Asked by dinny 1 day ago

Answered by david 1 day ago

  • Solved

Pressing Enter in empty search bar doesn't work anymore

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing th… (read more)

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing that, but now after the latest Firefox update, 128.0, on my MacBook Air I can't do that anymore. I have to type in the search bar to bring up the search page.

I know it's a small thing but I wonder if it can be put back to the way it used to be.

Asked by taina1 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Received messages with unreadable text/background color combinations

I get many messages with with unreadable text/background color combinations; near black text on a black background for instance. I searched for an hour on the web and p… (read more)

I get many messages with with unreadable text/background color combinations; near black text on a black background for instance. I searched for an hour on the web and played with themes and settings and couldn't find a way to make all received messages readable.

Asked by James Davis 1 day ago

Answered by Googlethunderbird 1 day ago