Firefox crashes when i open Windows Explorer
Firefox crashes always when i (for example) want to upload a Youtube video. It always happens then, when i want to select a file to upload in Windows Explorer. Firefox crashes, and then it closes itself and when i restart Firefox, everything is reloaded, but i can´t upload files anymore without crashing!
Todas las respuestas (5)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
philipp said
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
Hey phillip, my last report id´s were : bp-7747b357-67af-4cac-8e5c-8930b2161025 at 25.10.2016 11:52 bp-cec0eaa4-f2b8-4351-bcb7-0789f2161025 at 25.10.2016 11:52
thanks, those two are crashes with the flash plugin from back in 2014, so they won't be related to the current crashing problem i'm afraid :-/
philipp said
thanks, those two are crashes with the flash plugin from back in 2014, so they won't be related to the current crashing problem i'm afraid :-/
I copied you some of the information Windows gives you when a program crashes, maybe that can help you (its all in german) :
Beschreibung:
Aufgrund eines Problems kann dieses Programm nicht mehr mit Windows kommunizieren.
Problemsignatur:
Problemereignisname: AppHangXProcB1 Anwendungsname: firefox.exe Anwendungsversion: 49.0.2.6136 Anwendungszeitstempel: 5807b9c5 Absturzsignatur: 6682 Absturztyp: 134217792 Auf Anwendungsnamen wird gewartet: dllhost.exe Auf Anwendungsversion wird gewartet: 0.0.0.0 Betriebsystemversion: 6.3.9600.2.0.0.256.48 Gebietsschema-ID: 1031 Zusätzliche Absturzsignatur 1: 66828ed6131994ccb8900bfcbbe6d788 Zusätzliche Absturzsignatur 2: de1e Zusätzliche Absturzsignatur 3: de1e2927108aab2777c319f6129b7b5c Zusätzliche Absturzsignatur 4: 6682 Zusätzliche Absturzsignatur 5: 66828ed6131994ccb8900bfcbbe6d788 Zusätzliche Absturzsignatur 6: de1e Zusätzliche Absturzsignatur 7: de1e2927108aab2777c319f6129b7b5c
unfortunately this only contains very generic information. so all that i could advice is to make sure that firefox isn't getting sandboxed by any security tools and is marked as a trusted program there and uninstall all programs that might hook into windows explorer and expand the functionality there...
and in addition you could try to run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.