This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No data in manually created folder "All Mail" for Gmail

  • 3 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de user01229325

more options

Hi, I am using Thunderbird for my Gmail accounts. In Gmail there is a folder "All Mail" and I can see all my messages in there. Now I have manually created a folder "All Mail" in Thunderbird as well and there are no data at all, nothing is retrieved, the folder has the standard icon for folders, nothing special. Also, I cannot delete this folder. I think it is not correct what I did but what I have to do that the data are retrieved from Gmail? I asked Gmail but they told me it is up to you. Best Regards Heinrich

Hi, I am using Thunderbird for my Gmail accounts. In Gmail there is a folder "All Mail" and I can see all my messages in there. Now I have manually created a folder "All Mail" in Thunderbird as well and there are no data at all, nothing is retrieved, the folder has the standard icon for folders, nothing special. Also, I cannot delete this folder. I think it is not correct what I did but what I have to do that the data are retrieved from Gmail? I asked Gmail but they told me it is up to you. Best Regards Heinrich

Solución elegida

Your "manually" created All Mail folder is not going to relate to the gmail All Mail folder. If that is what you subscribed to you wasted as much time as creating it in the first place. Subscribe is for seeing folders on the provider's server. If you are using IMAP then you should see all the folders on the gmail server including All Mail. Subscribe to that one.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (3)

more options

To get messages stored in a folder on the server to show in Thunderbird, you need to get Thunderbird to subscribe to that folder. Right-click the account, select "Subscribe", re-select the appropriate account (if necessary) and tick the required checkboxes.

I usually try to discourage Thunderbird users from selecting the All Mail folder. What value do you expect to gain from it?

What happens when you try to delete your home-made folder? Any error messages?

more options

Hi Zenos, I checked the "Subscribe" setting. All folders are ticked aso the All Mail. The reason that I want to see it is quite simpel. I checked the data in the Gmail database and there many messages that I never received because I set a filter to delete these messages when they come in but they all went to All Mail in the Gmail database. When I try to delete the folder nothing happens, no error message and the folder is still there. I created a subfolder All Mail for All Mail, same problem, cannot be deleted. I have a second email account in there, I don't rememeber how it got in there but is working for All Mail. When I check the properties there is a tab for Retention Policy, it does not exist in the second one where the data are ok. Best Regards Heinrich

more options

Solución elegida

Your "manually" created All Mail folder is not going to relate to the gmail All Mail folder. If that is what you subscribed to you wasted as much time as creating it in the first place. Subscribe is for seeing folders on the provider's server. If you are using IMAP then you should see all the folders on the gmail server including All Mail. Subscribe to that one.