This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New Firefox profile can not connect to internet while the default is OK

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de riotar

more options

I am running Firefox 67.0.4 (incremental updates) on Windows 10 Home version 1809 with Bitdefender free edition. When I create new profile in Firefox and open it in new window from about:profiles or when I open the new profile as solely instance with the profile manager, the browser can not connect to internet. No other browsers can open any web page afterwards. When I restart PC and start Firefox with my current default profile, all works without problem. I checked firewall settings in Windows, there are no changes after creating new profile and all browsers are allowed. I tried to use No proxy settings in Firefox, with no change in behavior. I tried to disable Bitdefender and then create new profile with the same result. When I start the new FF profile, no internet connection gets to any browser. Ping in command line has normal results though. I don't know where else to look.

I am running Firefox 67.0.4 (incremental updates) on Windows 10 Home version 1809 with Bitdefender free edition. When I create new profile in Firefox and open it in new window from about:profiles or when I open the new profile as solely instance with the profile manager, the browser can not connect to internet. No other browsers can open any web page afterwards. When I restart PC and start Firefox with my current default profile, all works without problem. I checked firewall settings in Windows, there are no changes after creating new profile and all browsers are allowed. I tried to use No proxy settings in Firefox, with no change in behavior. I tried to disable Bitdefender and then create new profile with the same result. When I start the new FF profile, no internet connection gets to any browser. Ping in command line has normal results though. I don't know where else to look.

Solución elegida

Alright, after another session of tries I completely uninstalled Bitdefender and it solved the problem. Now I can use more profiles for Firefox.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (1)

more options

Solución elegida

Alright, after another session of tries I completely uninstalled Bitdefender and it solved the problem. Now I can use more profiles for Firefox.