This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

My folders disappeared, how do I get them back?

  • 2 vastust
  • 5 on selline probleem
  • 3 views
  • Viimati vastas Bob

JGus
JGus
more options

Hi, I just downloaded Thunderbird. I downloaded all my emails and organized them into folders. After restarting Thunderbird, all the folders/emails are gone. Where did they go and how do I get them back? Some of the emails are very important. Thanks

Hi, I just downloaded Thunderbird. I downloaded all my emails and organized them into folders. After restarting Thunderbird, all the folders/emails are gone. Where did they go and how do I get them back? Some of the emails are very important. Thanks

All Replies (2)

Bob
Bob
more options

JGus said

Hi, I just downloaded Thunderbird. I downloaded all my emails and organized them into folders. After restarting Thunderbird, all the folders/emails are gone. Where did they go and how do I get them back? Some of the emails are very important. Thanks
Bob
Bob
more options

By organized folders, are you saying you made new folders in TB, either under inbox or under local folders? Do the folders show and are empty when you re-open TB or are they gone? If they do not show, go to top and click on "view". From the drop down menu, choose "folders" and the pop out menu, "all". Hopefully the will now show for you. If not and you deleted the items from your server, then I'm afraid they may be gone. You have the option to retain them for an unspecified time on your server in TB, tools/account settings/server settings and should have the same option from the online account.