This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Javascript problem

  • 6 vastust
  • 18 on selline probleem
  • 1 view
  • Viimati vastas denisgil

more options

I am not sure from exactly when but recent update cause JavaScript to stop working. I have the latest version

The reset did not work and I turned every 'Javascript options to true as a test. I also flush any cache. My site still does not work (only in firefox)

Here is the web site: www.rch.ca   

The home page bubble should scroll down in the main page, and other bubbles (on other section of the main page) are not shown if I am scrolling down myself with the mouse.

I am not sure from exactly when but recent update cause JavaScript to stop working. I have the latest version The reset did not work and I turned every 'Javascript options to true as a test. I also flush any cache. My site still does not work (only in firefox) Here is the web site: www.rch.ca The home page bubble should scroll down in the main page, and other bubbles (on other section of the main page) are not shown if I am scrolling down myself with the mouse.

Valitud lahendus

Hi,

Thanks for the follow-up. We found the problem. Google maps infobox was not supported anymore. Other browser had no problem with it so I guess firefox is just more strict about it. I will see if I can update JQuery has it might have some dependencies.

Thanks Again

Loe vastust kontekstis 👍 1

All Replies (6)

more options

Javascript is built into Firefox.

http://kb.mozillazine.org/JavaScript_is_not_Java

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 101 Release date July 2016 http://java.com/en/download/manual.jsp

more options

I had Java 1.7 and update to the latest as indicated. I still have the same problem. Did you tried my site on your side ? Do you need more information from me in order to find-out what is going-on.

Denis

more options

This is the best I can do; https://java.com/en/download/help/ Java Help Center

more options

I will try to dig-in in more detail but since this is happening only with your browser I might recommend to my visitors to change browser ! Even IE is working and normally it is the one that had most of the problems. I taught I would have more support from your team.

more options

Could you update jQuery? There seems to be a version conflict:

When I open Firefox's web console below your page (Ctrl+Shift+k, or the Developer menu) and paste the following and press Enter --

console.log(jQuery().jquery);

-- the current version is 1.7.2. I think it's because this file:

http://rch.ca/wp-content/themes/multi/js/plugins.js

is loading after this file:

http://rch.ca/wp-includes/js/jquery/jquery.js?ver=1.11.3

(which you also might want to update, but first things first).

more options

Valitud lahendus

Hi,

Thanks for the follow-up. We found the problem. Google maps infobox was not supported anymore. Other browser had no problem with it so I guess firefox is just more strict about it. I will see if I can update JQuery has it might have some dependencies.

Thanks Again

Muudetud denisgil poolt