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Password

  • 4 vastust
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  • Viimati vastas Matt

hbbole
hbbole
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I use Thunderbird. For no reason it began asking for my password the other day. It will not accept my usual password. I deleted the password and restarted Thunderbird. It does not ask for a new password, just what is my old password. I was hoping it would ask me to set-up a new one. Any help would be appreciated.

I use Thunderbird. For no reason it began asking for my password the other day. It will not accept my usual password. I deleted the password and restarted Thunderbird. It does not ask for a new password, just what is my old password. I was hoping it would ask me to set-up a new one. Any help would be appreciated.

All Replies (4)

Matt
Matt
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See https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

Any clue as to what version of Thunderbird you are using?

hbbole
hbbole Küsimuse esitaja
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115.6.0 (62 bit)

hbbole
hbbole Küsimuse esitaja
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I've previously seen the page you posted. I'm thinking about deleting the program from my computer and reinstalling. I don't want to lose my address book. Any thoughts?

Matt
Matt
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hbbole said
I've previously seen the page you posted. I'm thinking about deleting the program from my computer and reinstalling. I don't want to lose my address book. Any thoughts?

About the least productive thing you could do it uninstall and reinstall. It is that simple.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
  4. Please also provide results for the following test on your system