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Rohkem teavet

password changed-all bookmarks etc GONE_cannot sync!

  • Vastuseid pole
  • 0 on selline probleem
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Good day. I had to change my password and when I did all my bookmarks, collections etc are gone in my Firefox and I cannot sync to get it all back. I have a laptop that I rarely use that has Firefox on it. But I'm sure that half of the bookmarks on that or older than my phone because I use my phone all the time. Can you help me get all my information back on my Android phone? Anything you can do to help would be really appreciated. Best regards Kerry

Good day. I had to change my password and when I did all my bookmarks, collections etc are gone in my Firefox and I cannot sync to get it all back. I have a laptop that I rarely use that has Firefox on it. But I'm sure that half of the bookmarks on that or older than my phone because I use my phone all the time. Can you help me get all my information back on my Android phone? Anything you can do to help would be really appreciated. Best regards Kerry

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