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Firefox crashing when printing large webpage Windows 7

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  • Viimati vastas kat_1

kat_1
kat_1
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I have a fairly complex HTML document that is generated from a 3rd party application. It is approximately 100 pages of A4 at least.

When generated on a Windows 7 machine, the HTML is generated fine and opens in Firefox 16.0.2 as expected. However, when the user goes to print to a network printer, the status bar hangs at around 10% and Firefox stops responding. Eventually, after around 7 minutes, the crash dialogue box appears.

There is no appreciable spike in memory usage whilst this is going on. The document generates and prints fine on Windows XP machines.

I have a fairly complex HTML document that is generated from a 3rd party application. It is approximately 100 pages of A4 at least. When generated on a Windows 7 machine, the HTML is generated fine and opens in Firefox 16.0.2 as expected. However, when the user goes to print to a network printer, the status bar hangs at around 10% and Firefox stops responding. Eventually, after around 7 minutes, the crash dialogue box appears. There is no appreciable spike in memory usage whilst this is going on. The document generates and prints fine on Windows XP machines.

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Sounds similar to this thread, which we weren't able to solve due to the application requirements: Firefox does not print When printing a 2MB document with plain html. Are you also trying to print a long table?

Someone might have filed, to might need to file, a "bug" for this.

kat_1
kat_1 Küsimuse esitaja
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Yeah, it sounds very similar. My document is made up of several smaller tables - it's difficult to describe but basically it's one long webpage made of HTML documents generated and combined by the third party application creating the HTML.

The only difference is that this only appears to happen on Windows 7, on XP is fine.

I'll have a look through the bug reports

thanks

cor-el
cor-el
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Does Firefox still crash in a new profile?

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See also:

kat_1
kat_1 Küsimuse esitaja
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Thanks I'll have a go. It's a bit of a pain because I'm trying to support other users in a business environment - I'm not on Win7 myself and can't replicate the problem on XP, so I'm slightly reluctant to start creating new profiles, few things annoy my users faster than losing data.

I'll give it a go though. Oh if only we had standardised corporate builds....