This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Apps crash when opening a website

  • 1 reply
  • 2 have this problem
  • 15 views
  • Last reply by Andrew

Hprog
Hprog
more options

It has happened to me a couple times that I open a link from within the facebook app, then firefox launches to open the website and when I start checking it, all other apps crash. For instance, I have Spotify running at the same time and it will just stop and disappear from the screen. When I open it again, the song I was listening to goes back to the starting point. Other apps also reset themselves.

Thanks in advance for any help.

It has happened to me a couple times that I open a link from within the facebook app, then firefox launches to open the website and when I start checking it, all other apps crash. For instance, I have Spotify running at the same time and it will just stop and disappear from the screen. When I open it again, the song I was listening to goes back to the starting point. Other apps also reset themselves. Thanks in advance for any help.

All Replies (1)

Andrew
Andrew
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs, then go back to your forum question and paste that into the "Post a Reply" box.