This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

aquabhangra.com won't open, quick time player keeps crashing what to do?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by soulyda1

soulyda1
soulyda1
more options

the above site, aquabhangra.com won't load up, when it does the quick time player keeps giving me crash report. I have followed all your troubleshooting docs but it is still happening. I went into my site builder and chose windows media player to play the audio on my website but firefox won't play the sounds. what else do you recommend?

the above site, aquabhangra.com won't load up, when it does the quick time player keeps giving me crash report. I have followed all your troubleshooting docs but it is still happening. I went into my site builder and chose windows media player to play the audio on my website but firefox won't play the sounds. what else do you recommend?

All Replies (2)

rahuldecoded
rahuldecoded
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports. If necessary then you can open about: pages via the location/address bar.

See:

http://kb.mozillazine.org/Mozilla_Crash_Reporter https://support.mozilla.org/kb/Mozilla+Crash+Reporter https://support.mozilla.org/kb/Firefox+crashes http://kb.mozillazine.org/Firefox_crashes

soulyda1
soulyda1 Question owner
more options

Have tried everything suggested but still firefox crashes!! In internet explorer the site is loaded and music plays without crashing, so crash issue is unique to Mozilla, please fix!! Recent crash report is: ID: cf444603-47b4-4955-bba2-829ac2150507