This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by ideato

jim348
jim348
more options

Firefox crashes continually. I have uninstalled and reinstalled it at least 20 times and it just keeps crashing. Sometimes it crashes immediately. Other times it crashes after 15 minutes, but rarely does it last longer before it vaporizes itself. Why why why why. I am ready with a brick and a sledge hammer.

Firefox crashes continually. I have uninstalled and reinstalled it at least 20 times and it just keeps crashing. Sometimes it crashes immediately. Other times it crashes after 15 minutes, but rarely does it last longer before it vaporizes itself. Why why why why. I am ready with a brick and a sledge hammer.

All Replies (2)

Mark Schmidt
Mark Schmidt
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

ideato
ideato
more options

jim348 said

I am ready with a brick and a sledge hammer.

Yes i love that, a good taste of humor is always needful :-) (life is dead without humor), as Mark said above, the crash reports is helpful.

thank you