This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Constant refresh using MS Outlook, can't access calendar.

hjdomenic
hjdomenic
more options

When I log into MS Outlooks using new version of Firefox it continuously refreshes leaving me unable to view anything but the most recent email in my inbox. Have tried clearing history and cache and did not fix the issue.

When I log into MS Outlooks using new version of Firefox it continuously refreshes leaving me unable to view anything but the most recent email in my inbox. Have tried clearing history and cache and did not fix the issue.

All Replies (2)

guigs
guigs
more options

Please update to the most recent version of Firefox:

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

When you cleared history, did you also clear your live.com cookies? If not, while viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page and logging in again. Does that make any difference?

If that doesn't help, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?