This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot Firefox Sync password reset: says emails bounce back, but they shouldn't ... email address is correct.

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Shadow110

teejayrosene
teejayrosene
more options

I cannot remember password. I tried to reset. I get a message that says "email returned/did I misspell it?" I didn't, it is not. I checked spam, nothing. Turned off spam filter, still nothing. It seems like something is stuck in limbo and needs a real "hard" reset so that an email will get to my inbox.

I cannot remember password. I tried to reset. I get a message that says "email returned/did I misspell it?" I didn't, it is not. I checked spam, nothing. Turned off spam filter, still nothing. It seems like something is stuck in limbo and needs a real "hard" reset so that an email will get to my inbox.

All Replies (1)

Shadow110
Shadow110
more options

Please contact @bugzilla : There is contact info in this and yes you do have to create a account @bugzilla and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq