This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

loaded ff from google pkay

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by Paul

wavy
wavy
more options

Recently uploaded FF from GP to update. Why does FF eliminate all history and book marks. Those files should not be over ridden? Are the files hidden somewhere on my mobile?

Recently uploaded FF from GP to update. Why does FF eliminate all history and book marks. Those files should not be over ridden? Are the files hidden somewhere on my mobile?

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Did you remove Firefox for Android from your device beforehand?

With Android there is no need to do this, as an update will install over the top of the existing installed version.

We will not be able to recover any lost data, but I recomend that for future updates you just let Google Play install the update on top of the exisitng installed application to preserve your data and settings.