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Since your update, Sunday 9 September 2018 BT Yahoo e-mail link is showing a different address & Firefox says Page is not redirecting properly. Please advise..

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by TheAbacus

TheAbacus
TheAbacus
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This is the address in the address bar: https://guce.yahoo.com/consent?brandType=nonEu&gcrumb=E5PXPyA&done=https%3A%2F%2Fmail.yahoo.com%2Fneo%2Flaunch%3F.src%3Dym%26reason%3Dmyc%26guccounter%3D1#mail and does not bear any relation to the proper link which is: https://mail.yahoo.com/neo/launch?.src=ym&reason=myc#mail.

This is the address in the address bar: https://guce.yahoo.com/consent?brandType=nonEu&gcrumb=E5PXPyA&done=https%3A%2F%2Fmail.yahoo.com%2Fneo%2Flaunch%3F.src%3Dym%26reason%3Dmyc%26guccounter%3D1#mail and does not bear any relation to the proper link which is: https://mail.yahoo.com/neo/launch?.src=ym&reason=myc#mail.

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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All Replies (3)

FFus3r
FFus3r
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Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

TheAbacus
TheAbacus Question owner
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Since I can get on BT Yahoo in Google Chrome I must assume that it must have something to do with this morning's update as it has worked perfectly well up to now.

TheAbacus
TheAbacus Question owner
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After shutting down and restarting everything has now gone back to normal. What's all that about?