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new password request for outgoing mail

  • 3 replies
  • 1 has this problem
  • 20 views
  • Last reply by tabkelly

tabkelly
tabkelly
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Incoming email is working well, but outgoing is broken. Tried to send an email today and got a request for outgoing email password. the last outgoing email from the account on this computer was Feb 14. the account is an old Verizon account now AOL. The same account has no problem with outgoing from my iPhone using the ios default email app.

Incoming email is working well, but outgoing is broken. Tried to send an email today and got a request for outgoing email password. the last outgoing email from the account on this computer was Feb 14. the account is an old Verizon account now AOL. The same account has no problem with outgoing from my iPhone using the ios default email app.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Are you using an app password for the Verizon/AOL account?

https://support.mozilla.org/en-US/questions/1364324

tabkelly
tabkelly Question owner
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I did have to use an app that generated new 16 character password a couple months ago. Sorry for the delayed response, did not expect a quick response, thanks.

tabkelly
tabkelly Question owner
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Got to preferences, found saved password, and realized the incoming was still the 16 character code, but the outgoing had reverted to an ancient password. Deleted the outgoing, restarted TB, tried to send an email, entered the new pw. All is well. Again thanks.