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Passwords and bookmarks gone after sync

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After a fresh install of windows and Firefox, I logged into my account as normal on my PC browser and lost all of my passwords, bookmarks, settings, and everything else when I synced it to Firefox on my iPhone. It's as if my account was reset. There was multiple years of data saved there. Is there a fix to this?

After a fresh install of windows and Firefox, I logged into my account as normal on my PC browser and lost all of my passwords, bookmarks, settings, and everything else when I synced it to Firefox on my iPhone. It's as if my account was reset. There was multiple years of data saved there. Is there a fix to this?

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