Thunderbird Community Forum

ello,

       About 5 months ago I had this same issue and paid a person $90.00 to fix this issue

and erything was working gin until just recently, I have this issue all over again! I cannot afford to keep paying people to fix this all the time is this issue keeps popping up! Now I cannot received or send any outgoing mail!! THE MESSAGE SAYS: SEND MESSAGE ERROR, SENDING OF THE MESSAGE FAILED THE MESSAGE COULD NOT BE SENT BECAUSE THE CONNECTING TO THE OUTGOING SERVER (SMPT) stmp.mail.yahoo.com failed. THE SERVER MAY BE UNAVAILABLE OR IS REFUSING SMPT CONNECTING. PLEASE VERIFY THAT YOUR OUTGOING SERVER (SMPT) SETTINGSD ARE CORRECT AND TRY AGAIN> I'M LOST, I'M NOT THAT TECHMICAL AND NEED HELP! FORGOT TO ADD ME EMAIL FOR WHAT TO DO! willowby4@yahoo.com

Hi. I have created 2 subfolders in "Drafts", which ALSO turned into draft folders:

• The folder icons switched from the standard folder icon to the "Drafts" icon.
• The right-click context menu is reduced (just like for other special folders), e.g. the "delete" command is missing.

So how can I delete this misbehaving folder now ?

I doublechecked in my account manager and via config editor that the subfolder are NOT used as DRAFTS folder for any of my (POP3) accounts.

Thank you so much.

Hi. Same question as in https://support.mozilla.org/en-US/questions/1226211  : How can I customize the TB's main menu ?

I would like to remove menu items, which I never use:

• for simplicity
• to avoid accidental deletion (e.g. "delete folder", "delete message", "delete mail marked as junk in folder", etc.)

many thanks!

All of our "read" emails, --from all of our accounts -- have suddenly disappeared. All of the folders and subfolders are still present. We still get new email, but as soon as we read it, it's gone. We have had these same email accounts for years and have not made any changes. In Account Settings --> Synchronization & Storage --> "don't delete any messages" is checked. "Read" messages are still on our server.

So, 1) Why did this happen? 2) Is there any way we can get our messages back in Thunderbird?

After auto update to 115.14.0 64 bit, Get Messages (from GMail) shows Inbox total rising and status shows 250 messages but no new messages appear. Each time I try to download messages the status shows the same number and totals increase by that amount. I've gone from 7000+ to almost 15000 trying various "solutions" i've found and tried. Last messages received were Sept 1st just before the update. Using GMail mail app (tremendously unacceptable) I'm able to view new messages but that app creates copious vacuum (S*KS). Background, I'm running a desktop on and currently updated Win 10 Pro with 400Gb free disk space and using No Thunderbird add-ins. As a long-time user of TB, this came as a big surprise and the only "solutions" I found even partially related were dated 4 or more years ago. These included: deleting certain profile files, disabling firewall, virus protection, and VPN. NoJoy! I'm almost to a point of backup, uninstall, re-install, and re-import but reluctant to do that because of 2 previously failed attempts to recover messages. If that is the only workable solution, please point me to an article that allows me to recover my previous message. Thanks in advance.

To whom it may concern, Not able to send emails using Windows 10 with Windows Defender as my virus and threat protection service. Attached is SMTP Server screenshot. Already tried two other recommended numbers as Port numbers and still was not able to send emails. Thanks in advance for any/all assistance. Tom

Having just re-installed Thunderbird I receive the following error message when trying to set up my gmail account, which had been working fine before

400. 

That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

The password is correct as I can login from my browser and I have easily setup my other email accounts - not gmail. Also have re-started PC and Thunderbird.

Help please, regards, Haydn

Since a recent TB update in August, the program now downloads previously-deleted messages from Gmail. TB downloads from the In folder (OKI), but also current messages that I sent to Trash folder (not OK).

Example: 50 new messages appear in the Gmail In folder. I delete 30 messages from the In folder, and they correctly move to the Trash folder, leaving 20 in the In folder.

I next launch TB on my Win10 PC and press F5 to begin the download. Until recently, I would get the remaining 20 messages and ONLY the 20. Now, TB downloads all 50, as if 30 were never deleted.

                                         NOTE:  I changed no settings at either end.

If I go into the Trash folder before downloading and delete today's trash, those messages are totally gone and won't download. But this was never necessary a few weeks ago.

If any reader had and fixed this annoying problem, please tell me how you did it.

Hello, I have a problem with subfolders. I created a few on my account, but they are not visible. When I go to the email application on my phone (samsung email), they are visible. please help me with this problem

I just recently switched to Thunderbird and Libre Office to get rid of MS365. I am happy so far, if there wasn't one particular issue which I do not find a solution for:

I know how to sort messages with the newest on top, I know how to toggle the threaded view on and off. But I would like to use the threaded view and find it impossible to adjust a descending order within a thread. So I end up with the newest thread on top, but the thread headline shows the oldest message and if I unfold the thread it's in ascending order.

This is a major issue for me. To avoid overlooking incoming mails, I need to switch of the threaded view. Websearch didn't provide me a solution.

I am running version 128.1.1esr (64-bit) on Windows 11.

A few weeks ago one of my email accounts stopped working so after attempts to find and fix the problem I resorted to deleting and recreating the account in Thunderbird.

The account is a hotmail.co.uk account and the server type is "POP Mail Server".

I noticed that there were fewer folders under the account (Inbox, Drafts, Sent and Trash). There may also have been a Junk folder. I thought that perhaps Thunderbird would create any additional folders as and when messages appeared in them, but I have now discovered that I have messages in the Spam folder on the server but they do not appear in Thunderbird.

Please can someone tell me what I have done wrong and how can I fix it.

Many thanks.

I FOUND no close TOPIC.

Google calendar allows color-coding of events - but the display is highly inadequate. T-bird 128 calendar apparently HAS no option to color events. But events are FAR easier to see WHEN color-highlighted. Would this be a difficult option??

RE: Thunderbird 128.2esr Nebula I like to keep things simple and I know I was able to this before (ie: SuperNova), although I can’t remember how. How do I set “PERSONAL Address Book” as my only (default) address book; or how do I eliminate Collected Addresses? I prefer to keep all my contacts in my “PERSONAL Address Book”.

New up date Thunderbird 115.13.0 (64-bit) has completely removed all my local folders and my address book this is devastating with a complete loss of all this information is there a way of getting this back. I have used Thunderbird for many years and trusted it completely have never had any problem please help my system is Linux mint Linux Mint 21.3

Dear Community I have had an gmail account on thunderbird for years. In/outbox etc details were still on thunderbird but when checking account details in Thunderbird all info was there as normal.... but.. in "View password"..there was no details at all for this gmail account - but were there for other accounts.

Went to the gmail app and tried login...my email and password are correct...login was ok. I deleted the gmail account from thunderbird and tried to to do "New, Email Account." and entered my gmail account details correctly and hit Done when green gmail 'configuration" is "found".

Then I get a google window to sign into my gmail email account - it has correct email address shown.. I enter correct password and get this message.

"400 Thats an error... The server cannot process the request because its malformed. It should not be retried. Thats all we know"

Thunderbird email setup then shows a yellow box that says "wrong configuration... etc"

Checked in gmail settings and imap is ticked - pop is not. Also checked Gmail "Connections to third party apps and services" and Thunderbird was enabled in April 2021.

Does someone have a fix for this?? or... where have I gone wrong?? Cheers M.

I get a message like this every time I start Thunderbird. The topic came up last year but the conclusion was along the lines of "...this problem will be fixed in version 128" but it was never clear whether or not the User followed Mozilla's support replies or what they had to do to clear the email message from Thunderbird. .....Well I'm running version 128.1.1esr and the problem still exists.

My questions:

1. What is Thunderbird trying to do? Compact individual email files? Compae from ct the whole Thunderbird Profiles folder?

2. Is the problem the size of the Profiles folder or the overall size of the hard drive the Profiles folder resides on? What is the Hard/solidstate drive is the maximum?

3. Is the problem related to the amount of Free Space left on the Hard/solidstate drive or is the issue the number of individual files?

4. Is the issue related to the number of Thunderbird files and/or folders OR is it related to the total number of files and/or folders on the hard drive?

5. Is there a limit to the number of sub-folder levels that Thunderbird can navigate?

Thank you.

Tom

Tom O'Brien TOBrienArchitect@gmail.com

Sending a mail results in the following message:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Disallowed HELO string.

Using Tbird 115 (or later) can gmail contacts be the listing used in Tbird and be in synch when changes are made in the gmail contacts list. There appear to be various methods and I seek the best and simplest. Thanks

I had a problem with a new upgrade for TB and was asked by another moderator on this site to update my version of TB (128.1.1esr 64-bit) to v128.2. My version of TB did not recognize the need for an update and so I downloaded and installed TB 128.2. It successfully installed as an upgrade but in a wholly different folder under C:\Program Files\MozillaThunderbird. The previous instance of TB, 128.1.1, was installed in a different location under C:\Program FIles\WindowsApps\Mozilla Thunderbird. Under control panel I see only one instance of TB and that is the new v128.2. Under Windows Settings, Apps and Features, there are two instances of TB.

Both instances appear to be seeing the mail profile so the only thing I want to know is if it is possible and how to remove the old version of TB without losing the mail profiles. Or do I uninstall the new version and roll back? In any event I do not want to lose a mail profile with years of information.