This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every now and again 'Send' button grayed out and won't allow sending

  • 3 پاسخ
  • 1 has this problem
  • 8 views
  • آخرین پاسخ توسّط sfhowes

more options

Every now and again 'Send' button on Thunderbird grayed out and won't allow sending. Rebooting fixes it, but is there a way of fixing this problem?

Every now and again 'Send' button on Thunderbird grayed out and won't allow sending. Rebooting fixes it, but is there a way of fixing this problem?

All Replies (3)

more options

Does it happen in safe mode (hold Shift when launching TB)? If it doesn't, the cause may be incompatible add-ons or broken layout. Some add-ons like Card Book or Signature Switch are suspect.

more options

Thanks for your advice but because it only occurs randomly it's hard to know whether safe mode is a factor. The only add-ons are the default ones (I've not added any)

more options

It may seem random, but probably isn't, e.g. does it happen when sending to mailing lists or just when the message has attachments? Safe mode applies a default layout, so you could see if launching in safe mode, checking 'Reset toolbars & controls' and 'Make changes & restart', makes a difference. Security apps that scan outgoing mail are also a potential source of problems.