This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost Firefox login password

more options

My computer suffered a Ransomeware attack and all programs/files are encrypted and disabled. I need to recover all stored Firefox log in and password info but don't know my personal Firefox login password on the affected Firefox account to enable Sync. From what I read, if I reset the password, I'll lose the info. I also don't have an account recovery key. Please help.

My computer suffered a Ransomeware attack and all programs/files are encrypted and disabled. I need to recover all stored Firefox log in and password info but don't know my personal Firefox login password on the affected Firefox account to enable Sync. From what I read, if I reset the password, I'll lose the info. I also don't have an account recovery key. Please help.

All Replies (2)

more options

Check your Firefox profile folder: Your Firefox profile folder contains all your Firefox data, including stored login and password information.

more options

Thanks for the reply. Unfortunately, all files/folders are encrypted and not readable.