This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

I have lost all my bookmarks and settings

  • 1 پاسخ
  • 0 have this problem
  • 1 view
  • آخرین پاسخ توسّط GerardoPcp04

r.sandovalperez
r.sandovalperez
more options

I have a Firefox account and after reinstalling the Mozilla Firefox web browser and logging into my account I have lost all my bookmarks and settings. I don't know what the problem was or how to solve it, but it seems like a very big mistake to me. That has never happened to me with Chrome. I have tried to do everything they say in the help, including the Profile Manager, but I can't recover my settings.

I need urgent help with this problem or I will stop using this browser.

All the best Ricardo Sandoval Pérez

I have a Firefox account and after reinstalling the Mozilla Firefox web browser and logging into my account I have lost all my bookmarks and settings. I don't know what the problem was or how to solve it, but it seems like a very big mistake to me. That has never happened to me with Chrome. I have tried to do everything they say in the help, including the Profile Manager, but I can't recover my settings. I need urgent help with this problem or I will stop using this browser. All the best Ricardo Sandoval Pérez

All Replies (1)

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor
more options

Hola, El servicio de Sync es un servicio para Sincronizar dispositivos no de Respaldo, en Sync el que manda la sincronización es el Firefox Desktop (cliente) si formateas la PC que tenia dicho Firefox y vuelves a conectar la cuenta lo que le estas diciendo al servidor de Sync es que sincronice el nuevo Firefox que esta sin datos (porque esta recién instalado) por lo tanto se borran los datos anteriores almacenados en el Servidor. En cambio si tienes mas de un Firefox Desktop conectado a la misma cuenta el que sigue activo mantendrá los datos en el servidor y el nuevo Firefox sincronizara estos datos, pero solo en el caso de haber mas de un Firefox Desktop.

Para hacer respaldo o backup se debe copiar la carpeta de perfil del Firefox https://support.mozilla.org/es/kb/perfiles-el-lugar-donde-firefox-almacena-tus-contr Saludos