This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox crashes at startup

  • 3 vastausta
  • 6 henkilöllä on sama ongelma
  • 22 näyttöä
  • Viimeisin kirjoittaja FredMcD

dominiosantos
dominiosantos
more options

I had to force-reboot my pc, and since this reboot, Firefox crashes before even opening. Tried a couple of times, tried even the safe mode, no avail. It opens up the "send crash report" before even forming the window. I tried every troubleshooting option in this link https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent..., and I can't find a solution.

Report ID: bp-097cf830-056b-4970-b7ee-9d41e2140526

I had to force-reboot my pc, and since this reboot, Firefox crashes before even opening. Tried a couple of times, tried even the safe mode, no avail. It opens up the "send crash report" before even forming the window. I tried every troubleshooting option in this link [https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help], and I can't find a solution. Report ID: bp-097cf830-056b-4970-b7ee-9d41e2140526

Kaikki vastaukset (3)

FredMcD
FredMcD
more options

Have you tried to Start Firefox in Safe Mode ? {web link}

dominiosantos
dominiosantos Kysymyksen kysyjä
more options

As I said, I do tried to start in safe mode, but it crashes before starting just the same...

FredMcD
FredMcD
more options

Okay, we will have to do this the hard way. Open the file browser on your computer. Depending on your system, you need to find this folder; C:\Users\=<User Name>=\AppData\Roaming\Mozilla\Firefox Once you are there, look for a folder called Crash Reports. Inside are two folders; submitted and pending. Go into each. Copy the last 5 File Names in each folder. Remember, the last 5. Check the date/time. Post all the information in the reply box below. Forgot to add, with each file name, include the date and time created.