This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Mail hangs attempting to retrieve messages

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja johnmsch

johnmsch
johnmsch
more options

Running Thunderbird 31.5.0 on Windows 7 Ultimate. I occasionally have an issue where I can't download messages from my POP3 server. This has been working fine for many years, but lately I'm seeing this issue every few weeks or so.

I click on Get Messages, and at the bottom left I can see "Name@Domain.com Downloading message 1 of 100..." At the bottom right, the green progress bar looks to be at 100%. After a minute or two, the downloading message just goes away and a message saying something to the effect of no messages to download. I can go to the webmail page for this account and see those 100 messages.

I found an article about turning on logging for mail, by setting up this batch file: set NSPR_LOG_MODULES=pop3:5 set NSPR_LOG_FILE=%USERPROFILE%\Desktop\pop3.log "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe"

When I run that, I get the log file on my desktop, however, I'm not sure what I'm looking for in this file. It appears that its getting a list of all the messages in this account, but nothing gets downloaded. Is there something specific I should be looking for?

Any help/tips would be greatly appreciated

Thank you

Running Thunderbird 31.5.0 on Windows 7 Ultimate. I occasionally have an issue where I can't download messages from my POP3 server. This has been working fine for many years, but lately I'm seeing this issue every few weeks or so. I click on Get Messages, and at the bottom left I can see "Name@Domain.com Downloading message 1 of 100..." At the bottom right, the green progress bar looks to be at 100%. After a minute or two, the downloading message just goes away and a message saying something to the effect of no messages to download. I can go to the webmail page for this account and see those 100 messages. I found an article about turning on logging for mail, by setting up this batch file: set NSPR_LOG_MODULES=pop3:5 set NSPR_LOG_FILE=%USERPROFILE%\Desktop\pop3.log "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe" When I run that, I get the log file on my desktop, however, I'm not sure what I'm looking for in this file. It appears that its getting a list of all the messages in this account, but nothing gets downloaded. Is there something specific I should be looking for? Any help/tips would be greatly appreciated Thank you

Kaikki vastaukset (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try this: https://support.mozilla.org/en-US/questions/1053652

johnmsch
johnmsch Kysymyksen kysyjä
more options

Found this other thread: https://support.mozilla.org/en-US/questions/1053652

Posted a reply there. Turns out this is a bug in Kaspersky 2015.

johnmsch
johnmsch Kysymyksen kysyjä
more options

Oops. Sorry, didn't see the reply just above mine.  :-(