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How do you find your isp # to connect to the internet?

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I have a new laptop but can't connect to the internet. It asks me for a username and password. I have a computer besides the laptop. can I find the information that I need on it? My lap top was working fine until I downloaded firefox. My laptop runs on windows 8

I have a new laptop but can't connect to the internet. It asks me for a username and password. I have a computer besides the laptop. can I find the information that I need on it? My lap top was working fine until I downloaded firefox. My laptop runs on windows 8

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Check that Firefox isn't set to run as Administrator.

Right-click the Firefox desktop shortcut and choose "Properties".

Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

  • Privilege Level: "Run this program as Administrator" should not be selected
  • "Run this program in compatibility mode for:" should not be selected

Also check the Properties of the firefox.exe program in the Firefox program folder (C:\Program Files\Mozilla Firefox\).