Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

When opening Thunderbird, I am asked "Would you like a new e-mail address". Gandi.net. No matter which prompt I choose, it can't find my settings. Sent back.

  • 1 réponse
  • 2 ont ce problème
  • 7 vues
  • Dernière réponse par user01229325

CharlesHurt
CharlesHurt
more options

Thunderbird has been working fine. This morning when opening Thunderbird I am asked. "Would you like a new e-mail address. "Gandi.net" At the bottom are two prompts. "Skip this and use my existing e-mail" or "I think I will configure my account later" Prompt #1 asked for e-mail address and password. Prompt #2 sends you back to the beginning. When choosing Prompt #1 it can't find your settings for your e-mail account. There is a control panel Incoming, Outgoing and username. The other prompt is get a new account. It was working fine, and now I cannot access my e-mail. I tried dragging Thunderbird to the trash and reinstalling. Same issue.

Thunderbird has been working fine. This morning when opening Thunderbird I am asked. "Would you like a new e-mail address. "Gandi.net" At the bottom are two prompts. "Skip this and use my existing e-mail" or "I think I will configure my account later" Prompt #1 asked for e-mail address and password. Prompt #2 sends you back to the beginning. When choosing Prompt #1 it can't find your settings for your e-mail account. There is a control panel Incoming, Outgoing and username. The other prompt is get a new account. It was working fine, and now I cannot access my e-mail. I tried dragging Thunderbird to the trash and reinstalling. Same issue.

Toutes les réponses (1)

user01229325
user01229325
more options

Sounds like Thunderbird lost your profile.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared