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"Please enter your master password." message keeps appearing for no reason. Can you help

Mansfield Kingsmiller
Mansfield Kingsmiller
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I am using Monzilla Firefox Quantum 66.0.3 64 bit, running on Windows 10 Desktop.

For the past few weeks I have noticed that "Please enter your master password." message box appears soon as I use this web browser.

I am not using any web pages which require my password so theres no need for this message box. And when I run web pages which require my password, then as normal "Please enter your master password." message box appears, so at this point there is two of these messages !

I have tried uninstalling Firefox and then reinstalling from your website but the "fault" is still there.

The only option which works is to uncheck the box in Tools, Options, "Use master password"

I am using Monzilla Firefox Quantum 66.0.3 64 bit, running on Windows 10 Desktop. For the past few weeks I have noticed that "Please enter your master password." message box appears soon as I use this web browser. I am not using any web pages which require my password so theres no need for this message box. And when I run web pages which require my password, then as normal "Please enter your master password." message box appears, so at this point there is two of these messages ! I have tried uninstalling Firefox and then reinstalling from your website but the "fault" is still there. The only option which works is to uncheck the box in Tools, Options, "Use master password"
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Solution choisie

hello, this is due to your avast antivirus software importing certificates into firefox in order to intercept your web traffic.

this will be fixed in an upcoming firefox version (bug 1541927), but you might want to consider removing avast and relying on the built in defences of windows 10 instead anyway...

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Toutes les réponses (2)

philipp
philipp
  • Moderator
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Solution choisie

hello, this is due to your avast antivirus software importing certificates into firefox in order to intercept your web traffic.

this will be fixed in an upcoming firefox version (bug 1541927), but you might want to consider removing avast and relying on the built in defences of windows 10 instead anyway...

Mansfield Kingsmiller
Mansfield Kingsmiller Auteur de la question
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Many thanks for your help and quick response.

I will try as you suggest removing Avast.

Kind Regards ..