Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

My KDP books are shown as unavailable on amazon.com - but only in Firefox

more options

I'm an author, publishing through KDP since 2022. As a UK resident, I publish initially on amazon.co.uk, after which Amazon sends the ebooks and print books to amazon.com and so forth. However, when I view the books on the US site, they are shown as 'currently unavailable.' This only happens in Firefox. I also use Chrome now and again, and it's fine there. The books clearly are available, because US readers buy them. But clearly I don't want to risk any US Firefox readers thinking they're unavailable, if they have the same problem that I'm having. I raised this with Amazon a while ago, but they said it was nothing to do with them, and must be an issue with my browser. I've recently published the third book in a series, and it's just the same. Any suggestions?

I'm an author, publishing through KDP since 2022. As a UK resident, I publish initially on amazon.co.uk, after which Amazon sends the ebooks and print books to amazon.com and so forth. However, when I view the books on the US site, they are shown as 'currently unavailable.' This only happens in Firefox. I also use Chrome now and again, and it's fine there. The books clearly are available, because US readers buy them. But clearly I don't want to risk any US Firefox readers thinking they're unavailable, if they have the same problem that I'm having. I raised this with Amazon a while ago, but they said it was nothing to do with them, and must be an issue with my browser. I've recently published the third book in a series, and it's just the same. Any suggestions?

Toutes les réponses (2)

more options

susiedavy said

Any suggestions?

I would suggest you show us the issue by providing screenshots and links so that we can try to replicate.

Cela vous a-t-il été utile ?

more options

Amazon may show different prices to different visitors, but I haven't heard of showing different stock levels. What is the product number? They usually look like B0D47CQB87.

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.