Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox functional issues on two Android devices regularly

  • Aucune réponse
  • 0 a ce problème
more options

For almost a year now I've been experiencing constant locking up of certain functions on Firefox for Android at the start of a browsing session. Sometimes this also happens mid-session with certain websites (mostly noticed with 9gag and Reddit).

The failure takes the following form:

  • The current page usually fails to load. Or, it appears to load but is not scrollable. Simple pages may be fully scrollable but links or buttons will not work.
  • Tab cannot be changed either through the swipe gesture or the selection menu.
  • Settings menu can be opened and settings can be changed - this includes extensions management as well.
  • If the current tab is closed in the tab selection menu the purple selection box will disappear along with the tab and no new tab can be selected.
  • After 2-3 minutes all of the tab-related actions will suddenly update at once.

Over the past few months I have discovered two ways to work around this incredibly frustrating persistent issue.

  • Open Extensions, disable or enable an extension, then exit the extension management
  • Open About:Memory and trigger a GC cleanup
  • Minimizing and reopening the app has no effect
  • Shutting down and launching the app has no effect
  • Restarting the device and launching the app has no effect
  • Performing a memory cleanup in Android settings has no effect.

Leaving the device alone for 15-30 minutes seems to make it eligible to re-trigger. This problem is intermittent (not occurring every time) but consistent in its symptoms.

I experience this issue at least once a day on two devices, but much more commonly on my Samsung A9 tablet with 8GB of memory compared to an Android smartphone with 4GB of memory. I suspect this may have something to do with site memory being held onto or being kept active which is blocking navigation until it gets cleaned up or is refreshed, but I have no idea.

For almost a year now I've been experiencing constant locking up of certain functions on Firefox for Android at the start of a browsing session. Sometimes this also happens mid-session with certain websites (mostly noticed with 9gag and Reddit). The failure takes the following form: * The current page usually fails to load. Or, it appears to load but is not scrollable. Simple pages may be fully scrollable but links or buttons will not work. * Tab cannot be changed either through the swipe gesture or the selection menu. * Settings menu can be opened and settings can be changed - this includes extensions management as well. * If the current tab is closed in the tab selection menu the purple selection box will disappear along with the tab and no new tab can be selected. * After 2-3 minutes all of the tab-related actions will suddenly update at once. Over the past few months I have discovered two ways to work around this incredibly frustrating persistent issue. * Open Extensions, disable or enable an extension, then exit the extension management * Open About:Memory and trigger a GC cleanup * Minimizing and reopening the app has no effect * Shutting down and launching the app has no effect * Restarting the device and launching the app has no effect * Performing a memory cleanup in Android settings has no effect. Leaving the device alone for 15-30 minutes seems to make it eligible to re-trigger. This problem is intermittent (not occurring every time) but consistent in its symptoms. I experience this issue at least once a day on two devices, but much more commonly on my Samsung A9 tablet with 8GB of memory compared to an Android smartphone with 4GB of memory. I suspect this may have something to do with site memory being held onto or being kept active which is blocking navigation until it gets cleaned up or is refreshed, but I have no idea.
Captures d’écran jointes

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.