Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I cannot get my update to work at all . The firefox app icon and arrow pointing to the Applications file appears on my desktop again and again. I keep putting in the folder but it refuses to work. I have Mac OSX 10.6.8

  • 6 réponses
  • 14 ont ce problème
  • 3 vues
  • Dernière réponse par finitarry

gascoyneone
gascoyneone
more options

I downloaded the update file and moved in to the Applications folder as asked , it is there as an alias . There is a new icon on my desktop . I cannot move to the dock however . I click on both this icon and the one in apps and it keeps giving me my original box with Firefox icon, arrow and apps folder. I am going round and round and getting no where!

I downloaded the update file and moved in to the Applications folder as asked , it is there as an alias . There is a new icon on my desktop . I cannot move to the dock however . I click on both this icon and the one in apps and it keeps giving me my original box with Firefox icon, arrow and apps folder. I am going round and round and getting no where!

Solution choisie

Hello Thanks so much for trying to solve this problem. I have done as you directed and now have the new version of Firefox running . It is a bit unconventional since i still get that box on my desktop but when I click on the icon Firefox 8 pops up. Thanks Derek

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file with a double-click if necessary and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.

gascoyneone
gascoyneone Auteur de la question
more options

I have done all these things and still I get the same problem. Would it help if I uninstalled it ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Yes, you can do that, but make sure to trash the current Firefox installation before installing the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

gascoyneone
gascoyneone Auteur de la question
more options

Solution choisie

Hello Thanks so much for trying to solve this problem. I have done as you directed and now have the new version of Firefox running . It is a bit unconventional since i still get that box on my desktop but when I click on the icon Firefox 8 pops up. Thanks Derek

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome

finitarry
finitarry
more options

I think perhaps you are not installing Firefox correctly.