Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

MozBackup backs up deleted Thunderbird account, subfolders, & emails

  • 2 réponses
  • 3 ont ce problème
  • 1 vue
  • Dernière réponse par MSEL

MSEL
MSEL
more options

There is no support forum for MozBackup and my two emails to the developer have gone unanswered for months, so I am posting this here.

MozBackup habitually backs up a Thunderbird account that I deleted, including the subfolders and emails that existed in that account. The account was deleted in Thunderbird and appears to no longer exist there, yet it is repeatedly backed up. MozBackup says it is backing up "Mail\name of deleted account\name of subfolder of deleted account\name of deleted email in that subfolder." A restoration restores the old account in its entirety, with all emails. An upgrade to the most recent stable version of MozBackup, 1.5.1, makes no difference. Various Thunderbird upgrades make no difference. I'm currently using 24.4.0.

How do I get rid, entirely, of this "ghost" account?

There is no support forum for MozBackup and my two emails to the developer have gone unanswered for months, so I am posting this here. MozBackup habitually backs up a Thunderbird account that I deleted, including the subfolders and emails that existed in that account. The account was deleted in Thunderbird and appears to no longer exist there, yet it is repeatedly backed up. MozBackup says it is backing up "Mail\name of deleted account\name of subfolder of deleted account\name of deleted email in that subfolder." A restoration restores the old account in its entirety, with all emails. An upgrade to the most recent stable version of MozBackup, 1.5.1, makes no difference. Various Thunderbird upgrades make no difference. I'm currently using 24.4.0. How do I get rid, entirely, of this "ghost" account?

Solution choisie

open the profile Help menu (ALT+H) > troubleshooting information.

click on the open folder button and then close Thunderbird.

In the explorer window open the mail folder, then you will need to manually delete the entry there for your old account. Note that accounts are a folder using the server name of the account. A numeric suffix indicates multiples of the same thing. although it could be Bill@gmail and Bob@gmail and Fred@Gamil would be googlemail.com googlemail-1.com, googlemail-2.com so a duplicate is not automatically a duplicate.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Solution choisie

open the profile Help menu (ALT+H) > troubleshooting information.

click on the open folder button and then close Thunderbird.

In the explorer window open the mail folder, then you will need to manually delete the entry there for your old account. Note that accounts are a folder using the server name of the account. A numeric suffix indicates multiples of the same thing. although it could be Bill@gmail and Bob@gmail and Fred@Gamil would be googlemail.com googlemail-1.com, googlemail-2.com so a duplicate is not automatically a duplicate.

MSEL
MSEL Auteur de la question
more options

Thank you.