Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Locked out of my account

  • 3 antwurd
  • 3 hawwe dit probleem
  • 6 werjeftes
  • Lêste antwurd fan ikotofetsy

ikotofetsy
ikotofetsy
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I have used two factor authentication to access my account. Now when I have switched telephone I can of course not login any more. Since I had a disk failure, I have lost my security code too. Furthermore, when I try to login with my normal mail address, I get the screen saying "Check your email for the verification link sent to... " but there is no mail sent. I had to use another mail address and create a new account to access the support here.

Why is there no verification link sent? How can I enable my normal account again? I need it to update my add-ons.

I have used two factor authentication to access my account. Now when I have switched telephone I can of course not login any more. Since I had a disk failure, I have lost my security code too. Furthermore, when I try to login with my normal mail address, I get the screen saying "Check your email for the verification link sent to... " but there is no mail sent. I had to use another mail address and create a new account to access the support here. Why is there no verification link sent? How can I enable my normal account again? I need it to update my add-ons.

Alle antwurden (3)

ZEEGA
ZEEGA
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I also had that problem but in a little different way: I have been logged in on my PC, but also wanted to log in on my new Android. the two-factor auth was enabled and I tried to turn it off in my account setting, but when I tried to press the button, which turns 2FA off, it just ignored. like nothing happened. I did ask here for help, and unfortunately there wasn't any solution for it. so my advice is: just deal with it and sign up a new account, sorry

cor-el
cor-el
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  • Top 10 Contributor
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In case of issues try to login to the Firefox Account via this website to get a fresh login.

ikotofetsy
ikotofetsy Fraacheigener
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cor-el said

In case of issues try to login to the Firefox Account via this website to get a fresh login.

Unfortunately, that is what I have tried. The first link asks for security code that I have lost. The second link is the one that says that it will send a verification link, but the link is simply not sent, not even to my spam folder.