I am running Thunderbird 128.4.3 under Windows 11 Pro 23H2 with 3 Gmail accounts and 1 Comcast. Normally I receive several hundred emails a day but about 8 days ago they stopped arriving with only 1 or 2 coming daily. I've reinstalled Thunderbird, rebuilt the global-messages-db.sqlite file (overe 3 days, 9.5 Gbytes), temporarily turned off Norton, but no improvement. It appears that I can not attach the Troubleshooting log so below are the server specs and the top of the log. Even though nothing is downloading, Thunderbird is taking up about 5% of the CPU. It appeared that the server was attempting to provide them as indicated by a changing tally at the bottom of the window, but nothing arrived. What is going on? How can I fix this? Thank you for your consideration, David Main Email Server Settings Server Settings Server Type: POP Mail Server Server Name mail.comcast.net Port: 110 Connection Security: STARTTLS Authenicaton method: Normal Password Check for new messages every 10 minutes and automatically download Gmail Server Server Settings Server ype: IMAP Mail Server Server Name” imap.gmail.com Port: 993 Connection security: SSL/TLS Authentication method: OAuth2 Check for new messages every 10 minutes and file locally Application Basics Name Thunderbird Version 128.4.3esr Build ID 20241108210256 Distribution ID Update Channel esr User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.4.3 OS Windows_NT 10.0 22631 OS Theme Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 2 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 14.7 GB Disk Space Available 390 GB Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) mail.comcast.net:110 2 passwordCleartext smtp.comcast.net:587 2 passwordCleartext true account2 (none) Local Folders 0 passwordCleartext account4 (imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true account5 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account6 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account8 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account9 (pop3) pop.gmail.com:995 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.17.1 0.17.1.MZLA.128.4.3esr.botan C:\ntools\thunderbird\rnp.dll OTR Failed to load. OTR chat encryption will not work. - - - Calendar Settings dhallenbeck@amherstlibrary.org Name Value Name Type caldav Disabled Username URI Refresh Interval 60 Read-only false Suppress Alarms false Cache Enabled false iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported Event Supported true Task Supported true Local Time Supported UTC/GMT Supported Auto-Scheduling Supported false Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Extension 1 GPU 1 Add-ons Name Type Version Enabled ID ImportExportTools NG extension 14.1.2 true ImportExportToolsNG@cleidigh.kokkini.net System theme — auto theme 1.3 true default-theme@mozilla.org Amazon.com extension 1.1 false amazondotcom@search.mozilla.org Bing extension 1.0 false bing@search.mozilla.org DuckDuckGo extension 1.0 false ddg@search.mozilla.org FileLink Provider for Dropbox extension 7 false dropbox-cloudfile@darktrojan.net Google extension 1.0 false google@search.mozilla.org Remove Duplicate Messages extension 0.6.0 false {a300a000-5e21-4ee0-a115-9ec8f4eaa92b} Wikipedia (en) extension 1.0 false wikipedia@search.mozilla.org Xpunge extension 5.0.2 false {786abda0-fd14-d247-bf69-38b2fc18491b} Dark theme 1.3 false thunderbird-compact-dark@mozilla.org Light theme 1.3 false thunderbird-compact-light@mozilla.org Security Software Type Name Antivirus Norton 360;Reason Cybersecurity Antispyware Firewall Norton 360 Legacy User Stylesheets Active false Stylesheets No stylesheets found Graphics Features Compositing WebRender Font Visibility Debug Info Windows Platform Asynchronous Pan/Zoom wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. 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GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Direct2D true Target Frame Rate 60 DirectWrite true (10.0.22621.4391) GPU #1 Active Yes Description AMD Radeon 780M Graphics Vendor ID 0x1002 Device ID 0x1900 Driver Version 31.0.22056.9003 Driver Date 4-8-2024 Drivers aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 amdxn64 amdxx64 atidxx64 amdxn32 amdxx32 atidxx32 atiumdva atiumd6a Subsys ID 50ee17aa RAM 1024 GPU #2 Active No RAM 0 Diagnostics AzureCanvasBackend direct2d 1.1 AzureCanvasBackend (UI Process) skia AzureContentBackend skia AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) skia CMSOutputProfile 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Display0 1920x1200@60Hz scales:1.000000|1.500000 DisplayCount 1 HardwareStretching both=0 window-only=0 full-screen-only=1 none=0 error=0 OverlaySupport NV12=Scaling YUV2=None BGRA8=Software RGB10A2=None SwapChainTearingSupport Supported GPUProcessPid 2876 Window Device Pixel Ratios 1.5 ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Font Visibility Debug Info Windows Platform WebGPU Default Adapter [object Object] WebGPU Fallback Adapter [object Object] Decision Log HW_COMPOSITING available by default D3D11_COMPOSITING available by default DIRECT2D available by default D3D11_HW_ANGLE available by default GPU_PROCESS available by default WEBRENDER available by default WEBRENDER_COMPOSITOR available by default WEBRENDER_PARTIAL available by default WEBRENDER_SHADER_CACHE available by default WEBRENDER_OPTIMIZED_SHADERS available by default WEBRENDER_ANGLE available by default WEBRENDER_DCOMP_PRESENT available by default WEBRENDER_SCISSORED_CACHE_CLEARS available by default WEBGPU available by default blocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION available by default VIDEO_HARDWARE_OVERLAY available by default VIDEO_SOFTWARE_OVERLAY available by default HW_DECODED_VIDEO_ZERO_COPY blocked by default: Blocklisted by gfxInfo VP8_HW_DECODE available by default VP9_HW_DECODE available by default REUSE_DECODER_DEVICE available by default BACKDROP_FILTER available by default CANVAS_RENDERER_THREAD available by default ACCELERATED_CANVAS2D disabled by default: Disabled by default failed by runtime: Disabled with non-zero canvas worker threads REMOTE_CANVAS available by default Crash Guard Disabled Features Workarounds Failure Log Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) 36.95ms (3.45) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA50EE&REV_1000\5&605e88&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Microphone Array (AMD Audio Device) ACP\DEVTYPE_0002&DEVREV_0000&VEN_1022&DEV_15E2&SUBSYS_17AA50EE&REV_63\5&13a6b4da&0&04 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Media Capabilities Enumerate database Environment Variables MOZ_APP_RESTART 1 MOZ_CRASHREPORTER_DATA_DIRECTORY C:\Users\David\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY C:\Users\David\AppData\Roaming\Thunderbird\Profiles\6rvpjum0.default-esr-2\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY C:\Users\David\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE C:\ntools\thunderbird\crashreporter-override.ini MOZ_LAUNCHER_PROCESS 1 Important Modified Preferences accessibility.lastLoadDate 1543382093 accessibility.typeaheadfind.flashBar 0 browser.cache.disk.amount_written 1956355 browser.cache.disk.capacity 1048576 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.download.folderList 1 browser.download.useDownloadDir true browser.search.region US dom.apps.reset-permissions true dom.storage.next_gen true dom.storage.next_gen_auto_enabled_by_cause1 true extensions.lastAppVersion 128.4.3 font.internaluseonly.changed true font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 gfx.crash-guard.d3d11layers.appVersion 115.13.0 gfx.crash-guard.d3d11layers.deviceID 0x3ea0 gfx.crash-guard.d3d11layers.driverVersion 30.0.101.1692 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.d3d11video.appVersion 78.7.1 gfx.crash-guard.d3d11video.deviceID 0x3ea0 gfx.crash-guard.d3d11video.driverVersion 27.20.100.8935 gfx.crash-guard.d3d9video.appVersion 60.8.0 gfx.crash-guard.d3d9video.deviceID 0x0166 gfx.crash-guard.d3d9video.driverVersion 10.18.10.4358 gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d11video 2 gfx.crash-guard.status.d3d9video 2 gfx.crash-guard.status.wmfvpxvideo 2 gfx.crash-guard.wmfvpxvideo.appVersion 91.13.0 gfx.crash-guard.wmfvpxvideo.deviceID 0x3ea0 gfx.crash-guard.wmfvpxvideo.driverVersion 30.0.101.1692 gfx.direct3d.last_used_feature_level_idx 0 idle.lastDailyNotification 1731885687 layers.mlgpu.sanity-test-failed false media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.cookieBehavior 3 network.cookie.prefsMigrated true network.predictor.cleaned-up true network.protocol-handler.app.http "c:\Program Files (x86)\Mozilla Firefox\firefox.exe" network.trr.blocklist_cleanup_done true places.database.lastMaintenance 1731450371 places.history.expiration.transient_current_max_pages 49555 plugin.importedState true privacy.bounceTrackingProtection.hasMigratedUserActivationData true privacy.clearOnShutdown.cache true privacy.clearOnShutdown.cookies true privacy.clearOnShutdown.downloads false privacy.clearOnShutdown.formdata false privacy.clearOnShutdown.history false privacy.clearOnShutdown.offlineApps true privacy.clearOnShutdown.sessions false privacy.clearOnShutdown.siteSettings false privacy.donottrackheader.enabled true privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1731885687763 privacy.sanitize.sanitizeOnShutdown true security.remote_settings.crlite_filters.checked 1633824530 security.remote_settings.intermediates.checked 1633824530 security.sandbox.content.tempDirSuffix {3aac7cda-57d7-49d7-a432-5d0176690b2a} security.sandbox.plugin.tempDirSuffix {595f324d-68a3-415b-8995-5bbcdbfbfe8f} security.webauthn.show_ms_settings_link true signon.importedFromSqlite true storage.vacuum.last.content-prefs.sqlite 1731538499 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1731450371 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. Important Locked Preferences fission.autostart.session true Places Database Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used Accessibility Instantiator Library Versions Expected minimum version Version in use NSPR 4.35 4.35 NSS 3.101.1 3.101.1 NSSSMIME 3.101.1 3.101.1 NSSSSL 3.101.1 3.101.1 NSSUTIL 3.101.1 3.101.1 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Win32k Lockdown State for Content Process Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level 1 Startup Cache Disk Cache Path C:\Users\David\AppData\Local\Thunderbird\Profiles\6rvpjum0.default-esr-2\startupCache\startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init false Wrote to Disk Cache false Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["en-US"] Regional Preferences ["en-US"] Remote Debugging (Chromium Protocol) Accepting Connections URL