This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox actualized the new version, but it looks only a black screen and no watch buttons and scroll bars, nothing

more options

The new version of Firefox dosen't work is only a black screen without buttons and scroll bars. I try re install and uninstall and erase files, but dosen't work.

The new version of Firefox dosen't work is only a black screen without buttons and scroll bars. I try re install and uninstall and erase files, but dosen't work.

All Replies (3)

more options

Sorry, please disable hardware acceleration as a temporary workaround. This is an incompatibility between Firefox 33 and some older graphics card/chipset drivers. More info: https://support.mozilla.org/questions/1025438

more options

I prefer use other navegator while solve the problems.

Thanks

more options

Okay, well, let us know if you have any questions.