This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

When opening an backed up profile only see 'cache' files in local folder pane

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 8 views
  • Freagra is déanaí ó Matt

banditdog
banditdog
more options

I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.

I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.
Attached screenshots

Athraithe ag banditdog ar

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

you have pasted your data into the wrong place, so it is displaying profile file names as folders.