This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Experiencing screen tearing in certain windows while scrolling with latest update (38.3.0)

  • 2 fhreagra
  • 10 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó curi0sity

more options

Since the recent Lightning update I am experiencing screen tearing while scrolling through the content of emails. Jsst to be certain, I am talking about the text window in the bottom right, that displays the contents of an email after selecting it in the list above it. It does not look like the smooth scrolling is actually hurting the framerate, since it doesn't appear "choppy" or "laggy". It just tends to get a segmented look with horizontal lines, as is typical for screen synchronization issues. It does not appear with other applications using Gecko, such as the latest version of Firefox. It is also limited to just the windows that actually contain editable (and scrollable) email text, like the one you use to write a new email. The most recent update did not fix this issue for me and I have not experienced this before the aforementioned "Lightning" update.

I am running Thunderbird on a reasonably powerful system: - Intel i5 4690K at stock frequency - AMD Radeon R9 280X with the latest stable graphics driver from AMD - Windows 7 64-bit version

I would appreciate any suggestions, or possible solutions as this is irritating my eyes more and more.

Since the recent Lightning update I am experiencing screen tearing while scrolling through the content of emails. Jsst to be certain, I am talking about the text window in the bottom right, that displays the contents of an email after selecting it in the list above it. It does not look like the smooth scrolling is actually hurting the framerate, since it doesn't appear "choppy" or "laggy". It just tends to get a segmented look with horizontal lines, as is typical for screen synchronization issues. It does not appear with other applications using Gecko, such as the latest version of Firefox. It is also limited to just the windows that actually contain editable (and scrollable) email text, like the one you use to write a new email. The most recent update did not fix this issue for me and I have not experienced this before the aforementioned "Lightning" update. I am running Thunderbird on a reasonably powerful system: - Intel i5 4690K at stock frequency - AMD Radeon R9 280X with the latest stable graphics driver from AMD - Windows 7 64-bit version I would appreciate any suggestions, or possible solutions as this is irritating my eyes more and more.

Réiteach roghnaithe

Is it better or worse with Hardware Acceleration enabled or disabled at options | advanced | general ?

Read this answer in context 👍 1

All Replies (2)

more options

Réiteach Roghnaithe

Is it better or worse with Hardware Acceleration enabled or disabled at options | advanced | general ?

more options

Wayne Mery said

Is it better or worse with Hardware Acceleration enabled or disabled at options | advanced | general ?

I never knew that this option existed. Activating it has actually solved the problem completely. Much appreciated.