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Lost Firefox Icon

  • 6 fhreagra
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  • Freagra is déanaí ó Leslie

Leslie
Leslie
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All of a sudden my Firefox icon has vanished from my iPhone. I'm positive that I didn't delete it, it just vanished. When I click on a link, it follows the link using Firefox. But if I initiate a search, I am only able to use Safari to do it. How do I get my icon back so that I can always be using Firefoc?

All of a sudden my Firefox icon has vanished from my iPhone. I'm positive that I didn't delete it, it just vanished. When I click on a link, it follows the link using Firefox. But if I initiate a search, I am only able to use Safari to do it. How do I get my icon back so that I can always be using Firefoc?

All Replies (6)

Medhasree Suram
Medhasree Suram
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Hi there! It sounds like your Firefox icon mysteriously disappeared from your iPhone. Don't worry, we can fix this! Sometimes icons can get moved around or hidden by mistake. To get your Firefox icon back, try searching for "Firefox" in your iPhone's App Store and reinstall it. Once it's installed, you should see the icon back on your home screen. If that doesn't work, you can also try restarting your iPhone, which might help refresh things. If you still can't see it, you can go to the rightest screen for iPhone and search for FireFox. You can make it your browser. If you need assistance, let me know. Happy browsing with Firefox again!

Leslie
Leslie Úinéir na ceiste
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I thought about just deleting Firefox and re-installing it, but with no icon (I've checked all of my folders, there is definitely no longer a Firefox icon) I can't delete the program. I went to the Firefox app in Settings, but there was no way there to delete it. I went to the app store to just try another install, but because it was showing that I already had Firefox, there was no way in the app store to do another install. So do you have any other ideas for me?

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Do you see Firefox listed in the application drawer (that shows all installed apps on your iOS device)?

Leslie
Leslie Úinéir na ceiste
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Yes, it's there. I tried to delete it from there so I could re-install it, but it can't be deleted from there. There are several options, but none of them allow for deletion.

Paul
Paul
  • Top 25 Contributor
  • Moderator
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To delete the icon from the app store, you will need to uninstall Firefox for iOS.

This support article should help:

https://support.mozilla.org/en-US/kb/uninstall-firefox-ios

Leslie
Leslie Úinéir na ceiste
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I tried this before I ever contacted the forum. The problem is that I no longer have an icon - that's the problem I originally wrote in about. The icon simply disappeared from my phone, it doesn't exist at all anymore. So I went to the app store to try to re-install, but because it's showing that I already have Firefox there's no button to install it. When I toggle to all of my apps on my phone, Firefox is showing there, but there's no way there to uninstall. Basically I can't uninstall Firefox without an icon, and I no longer have an icon. And I've gone through every one of my folders on my phone. There's no Firefox icon accidentally moved to a folder. It's just gone!