This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Issue with sending email (5.7.1. rejected by policy issue)

  • 1 freagra
  • 0 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó GerardoPcp04

more options

Good morning I have been using Thunderbird for a long time, but since 3 days again I can´t send any emails. I keep getting the same mistake:

"Sending of the message failed. An error occurred while sending mail. The mail server responded: Rejected for policy reason. Please check the message and try again."

I have checked several times, & try to downgrade the version, but it is not working.

Please provide a solution, as I will be force to stop using your program anymore.

Awaiting your comments. Best Regards


Vicente Fresno

Good morning I have been using Thunderbird for a long time, but since 3 days again I can´t send any emails. I keep getting the same mistake: "Sending of the message failed. An error occurred while sending mail. The mail server responded: Rejected for policy reason. Please check the message and try again." I have checked several times, & try to downgrade the version, but it is not working. Please provide a solution, as I will be force to stop using your program anymore. Awaiting your comments. Best Regards Vicente Fresno
Attached screenshots

All Replies (1)

more options

Hola, Su consulta fue dirigida al foro en Español, el mensaje de error proviene del servidor de correo, tendría que contactar al soporte del servicio de correo o al soporte de redes/informático si ese dominio es propio. Saludos