This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Unable to play youtube videos unless on youtube.

  • 4 fhreagra
  • 6 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Chace_Sumica

more options

Recently my system seems to nolonger be able to play any youtube videos unless on youtube. any other site the video could be embedded in it just sits at 00.00 with out loading the file. I have tryed disableing all addons. and the videos still refuse to load or be played unless I got to youtube to do so.

Recently my system seems to nolonger be able to play any youtube videos unless on youtube. any other site the video could be embedded in it just sits at 00.00 with out loading the file. I have tryed disableing all addons. and the videos still refuse to load or be played unless I got to youtube to do so.

Réiteach roghnaithe

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Read this answer in context 👍 1

All Replies (4)

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure. _________________________________________________________________________________

Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

more options

Had already done that before come here. The only ones not showing up-to date are the ones not traced by Firefox.

Tried the disabling hardware acceleration on advice from some one else in another thread. However the videos play just fine when viewed on YouTube page. or any page when using IE.

They will not play on Firefox when viewing from any site other then YouTube.

Windows updated several things today as well as an update for my video card came out. Not sure if any of the above was the fix or if it was just a matter of the system restart required after updating cleared out what ever was acting up,but it is now working.

more options

Réiteach Roghnaithe

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

Will keep that in mind should it happen again Cor-el thanks. But for now the problem is fixed.