Firefox Community Forum

Why am I getting this message quite often for the last few weeks? When I am following a link to a new website I get this message much more than I ever did in the past.

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted. I tried to recover them using shadow explorer, but these files are corrupted, so I've had no success reading them. Is there a way to fix the corrupted files? Alternatively, because I've had sync enabled for open tabs, is there a log for past open tab synchronizations? If this was stored on the cloud, it may be possible to retrieve that table and restore the list of open tabs that way?

So I have been having a problem with firefox where the window turns completely blank randomly. this happens more often when I have a private tab open. It would literally turn blank every few seconds. Usually when I alt tab it goes away, but then it happens again after a few seconds. The weird thing is is that this only happens on Windows. Both 10 and 11. I also have Linux installed on the same PC and there it doesn't happen. I've reinstalled my Windows multiple times yet the problem remains. Firefox forks like Waterfox also have this problem.

I got an email that my account was signed in to. I logged in and found a connected service. I tried to sign them out, and the system will not allow me to do so. I was able to sign out a different one, but not this one. Please advise.

Hello.

For the past few months, I've been experiencing severe issues with performance that I noted appear only on YouTube. I have not noticed this on any other website. The site is unresponsive, takes a long time to load, key presses (pause, skip 10s, etc.) are registered with a massive delay. It is generally very unpleasant to use.

I have tried disabling all extensions, clearing data, I even reinstalled the entire operating system once for a different reason and the issue still persisted. I launched YouTube on different browsers (Chrome) with no performance issues at all.

I lived with this problem for a long time now, but recently it's becoming unbearable. I prefer Firefox to Chromium-based browsers, but as YouTube is a site I visit very frequently, I will unfortunately consider switching to another browser.

I have not found any useful resources regarding this issue on the Internet, it seems like it's not a common problem.

Any help is appreciated.

Description: Intermittent black or white blocks partially covering parts of the image, this problem disappears when you open the same webpage in troubleshoot mode. Steps to Reproduce: This problem I have is when i open an image inside a website I am subscribed too. It first occured about three weeks ago, I tried all the available cleaning tools cache etc to try to resolve this issue. As none of that worked and I had the computer quite a while, I decided to do a complete new Windows installation but the problem was still there. This problem occurs in The British Newspaper Archive website, Newspapers At Ancestry website and Ancestry.co.uk, this problem does not occur using any other browers. I can open the same webpage in both Windows Edge and Duck Duck Go browsers and the issue is not there. So, that suggests to me that the issue is in the Firefox Browser itself. I have tried opening the webpage in the Firefox troubleshoot mode, and the issue then disappears, but then as I re-open Firefox normally, the issue returns. I would appreciate any assistance you can give me to resolve this issue. Thanks.

Firefox is using too much of my Pcs proccessing power and causing my pc to freeze. The videos Im watching and twitch will just freeze then I have to hard reset my pc because the windows option to shut down or restart will do nothing. Even when I hit window+ctrl+shift+b to reset my graphics card it does nothing. please help me or I will have to stop using firefox which Ive been using for 20 years.

Hello

When attempting to pay for online purchases the new firefox upgrade (Mac 133.0.3) will not redirect from the merchant to the payment site. Yesterday, before the upgrade, was no problem making credit card purchases online; now, nothing. Please advise on how to set up new firefox version to allow redirect to payment websites from merchant sites.

Thank you.

Richard Rollins

In the last few days, I´ve noticed that even when I don´t have Firefox (my default browser) open, if I open an application, such as MS Word or Viber a Firefox browser opens: "https://mmrtb.com/bonus/com-eu-1-9831/pt-lp1.php?c=4qz1i3cjz62z1&k=44054a8f2a8266ec8cbf5c4400bbcb38&country_code=PT&carrier=NOS&country_name=Portugal&region=Aveiro&city=Oliveira%20De%20Azemeis&isp=Nos%20Comunicacoes,%20S.A.&lang=en&os=Windows%2010&osv=&browser=Firefox&browserv=133&brand=Desktop&model=Desktop&marketing_name=Desktop&tablet=4&rheight=768&rwidth=768&e=5"

I´ve checked everything I can think of, including Temp files, browser cache. I´ve even scanned the registry and all open processes. I´ve also installed another Malware scanner / eliminator, and no spyware or viruses are found. I cannot find anything. What is coming up is something that looks like a raffle or lottery for my ISP, but that doesn´t exist. if I cut and paste the url into a different browser, it takes me to adds for adult websites.

I´ve installed a site blocker as a Firefox browser extension, but I´m still getting the window pop up. I´ve attached a screen shot of what I get now that I´m blocking it. Once I close it, it still randomly loads again.

Any help would be greatly appreciated. Thanks.

I can not access duck duck go from the firefox web browser version 133.0.3 either by typing it as an address in the bar nor by using it as the default search engine in settings. Google and you tube are blocked on our network by a firewall. Duck Duck go used to work, but at some point stopped. This is on mulptiple PC's and Chromebooks.

I see the following sites show up on the firewall's blocked list when I startup Firefox Desktop: (See Attached photo)

When I type in www.duckduckgo.com on the address bar I get a "server not found" error. If I search for any search query in the address bar with duck duck go set as the default search engine, I get a server not found error.

I can use an apple phone device with safari browser and cell data turned off to access duck duck go's website and complete searches while connected to our network.

I can browse yahoo.com and complete searches with no problem.

In Gmail, when I try to attach a file, the Firefox upload window opens. It used to have a sidebar on the left (see picture from another computer) with a directory, including the option "Quick access." That is gone now, and I don't see any setting to restore it, not can I find any instructions online on how to restore that sidebar.

Hello, I am contacting you about the non-functioning sound of some websites. It is manifested as if Firefox does not perceive that the page is playing sound at all. For example, YouTube works as it should, but Instagram is completely without sound.

How can I get back to my previous performance on my laptop.? I've used the Task manager, permissions and other things. system restore is not good for me. going back to a previous date doesn't help. the troubleshooter wont work and task manager won't come up anymore. I've taken ownership of my computer several times. I've denied administrator permission as well as the trusted installer. They just come back the next day and take it back. Please advise what to do. I see you think it might have something to do with my antivirus program, Microsoft Defender. should I uninstall it and get another one. I just installed Malwareytes. Will that help? Thank you.

I believe this problem began in 133. I've noticed that if FF is open for a few hours, it starts to develop a very noticeable input lag. For example, if I'm watching a YouTube video and hit an arrow key to advance the video, there will be a couple of seconds before the browser registers the key press. It behaves like a high CPU issue but I do not detect high CPU usage when this is happening. Restarting the browser resolves the issue for a few hours.

This is happening on Windows 11 as well as on a Mac running Sonoma.

As title. Installed the latest update as soon as i came out. I get the "Welcome to Firefox" tab and the 2nd tab "Firefox Privacy Notice" opened.

The 1st "Welcome" tab, has the box and buttons asking me to import old setting and all that jazz. I have down in quiet a few times and nothing is taken root. I have went through the process of installing all my old addons and extensions, I am not sure how many times, as I use them every time I open my browser to watch Twitch or Youtube, Beyond 20, and what have you. And of course it keeps resetting my toolbar and the bookmarks and settings on my homepage.

I thought at first, it might be buggy and after a day or two it would get fixed an updated. But alas, nothing thus far and this is forcing me to use other craptastic browsers I rather not even have installed on my system.

I have refreshed Firefox a time or two, I uninstalled and reinstalled, but I am afraid to completely wipe it out, as I do not want to lose my bookmarks, passwords, and other saved information, that I probably should not have saved but I do because my memory is "teh suck".

I would appreciate any insight on how tor resolve this issue.

Thanks!

On YouTube tabs, if Firefox memory usage starts climb (ie. more than 3-4 tabs active), there are janks for a few seconds preventing me from interacting with the YouTube tab. This jank does not happen with other tabs (can even interact normally with other tabs while the YT tab is janking). Attached is a profiler report.

https://share.firefox.dev/41OGyga