Thunderbird email
I use Thunderbird to access my Internet America account, and Internet America is now overseen by a company called Rise Broadband. The email address is tomroutt@airmail.net.
Rise/Internet America recently did an upgrade that required me to change my server settings. I have done that and I can access my email through Internet America's webmail, but I can no longer access my account through Thunderbird. I have been on the phone with Rise/Internet America but they will not help me troubleshoot Thunderbird. When I try to use Thunderbird I get the following error messages:
Sending of password for user tomroutt@airmail.net did not succeed. Mail server securemail.risebroadband.net responded: Failed to proxy your connection to 209.249.171.158:110. Bye!
The message could not be sent because the connection to Outgoing server (SMTP) securemail.risebroadband.net timed out. Try again.
Sending of password for user tomroutt@airmail.net did not succeed. Mail server securemail.risebroadband.net responded: tomroutt@airmail.net selected
Any help in getting this resolved would be appreciated.
All Replies (5)
I think you have changed your server name, but other settings also need changed. the error talks about proxy connection to an IP address on port 110. I looked at the rise broadband web site and found these https://www.risebroadband.com/my-account/my-webmail/
Incoming server (POP): securemail.risebroadband.net Port 995 (SSL) Incoming server (IMAP): securemail.risebroadband.net Port 993 (SSL) Outgoing server (SMTP): securemail.risebroadband.net Port 587 (TLS)
Port numbers for secure mail:
POP (SSL): 995 IMAP (SSL): 993 SMTP (TLS): 587
So I suggest you revisit the settings and make sure that connections are either SSL or TLS as indicated and the ports are appropriately set. You are, I think, still using port 110 on your POP incoming settings.
Matt,
Internet America advised users to make those changes when they launched the upgrade, and I have already done that. The ports are 995 and 587, the connections are SSL/TLS, and the authentication method is "Normal Password." I did change my password while I was on the phone with Internet America.
I'm still stumped. Thanks for looking into it.
Tom
- go to the troubleshooting information on the help menu.
- Make sure the include account names is not ticked
- Drag your mouse over the information show (it will highlight like in word) until you get to the heading Graphics. and press Ctrl+C.
- Come back to this topic on the forum and in a reply paste in the information you copied (ctrl+C copies it and you can use the menu or Ctrl+V to past it in.
Once that is done I can see the settings and other basic information about your set up of Thunderbird and perhaps I can stop guessing.
I think I understood your directions. Hope this isn't overkill. And you do NOT want to see anything past "Graphics," right? Thank you for sticking with this.
Application Basics Name Thunderbird Version 68.12.0 Build ID 20200820223055 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.12.0 OS Windows_NT 10.0 Profile Folder (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Launcher Process Enabled Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account4 (pop3) securemail.risebroadband.net:995 SSL/TLS Normal password securemail.risebroadband.net:587 SSL/TLS Normal password true account5 (pop3) securemail.risebroadband.net:995 SSL/TLS Normal password securemail.risebroadband.net:587 SSL/TLS Normal password true Crash Reports for the Last 3 Days Report ID Submitted
All Crash Reports Remote Processes Type Count Extensions Name Version Enabled ID Amazon.com 1.1 true amazondotcom@search.mozilla.org Bing 1.0 true bing@search.mozilla.org DuckDuckGo 1.0 true ddg@search.mozilla.org Google 1.0 true google@search.mozilla.org Twitter 1.0 true twitter@search.mozilla.org Wikipedia (en) 1.0 true wikipedia@search.mozilla.org ImportExportTools 3.3.2 false {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Security Software Type Name Antivirus Spybot - Search and Destroy Antispyware Firewall Windows Firewall
That told me nothing good. Nothing at all really. But I suspect the issue is not even in your computer, but with your providers network.
I looked up 209.171.0.158 and it appears it is in Canada, it is registered address for telus communications. This makes me think one of a couple of things are happening.
- You are using a proxy to connect to the internet. either one you explicitly use or one that comes with another product like Spybot.
- You have an email scanner that is utilizing a local proxy to scan mail
- You are on holiday and attempting to get mail from a network connection not provided by your mail provider. An almost uniquely US issue. But possible