This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox failed overnight, unable to install new download

willjag
willjag
more options

Apparently, overnight Firefox failed, monitor was still on leaving grey window with message "box" asking to close all tabs or cancel. Message box was frozen with "close all tabs" checked. Unable to do anything with cursor in that message box. Anytime the Firefox icon in taskbar is clicked, grey window appears.

Downloaded new Firefox and installed as usual, but old icon remains on taskbar, new icon never appears. The only Firefox icon on taskbar will only show the greyed screen. From my desktop I tried to "open" but Firefox will not open and the bad icon remains as only icon on the taskbar. I've tried to "unpin" the bad icon with no results.

For what it's worth, I've been using a "no-name" Father's day laptop since mid June and it has had no issues, performing great.

Any assistance will be greatly appreciated as I am not a happy camper on this "Edge". Will Babb willjag@yahoo.com

Apparently, overnight Firefox failed, monitor was still on leaving grey window with message "box" asking to close all tabs or cancel. Message box was frozen with "close all tabs" checked. Unable to do anything with cursor in that message box. Anytime the Firefox icon in taskbar is clicked, grey window appears. Downloaded new Firefox and installed as usual, but old icon remains on taskbar, new icon never appears. The only Firefox icon on taskbar will only show the greyed screen. From my desktop I tried to "open" but Firefox will not open and the bad icon remains as only icon on the taskbar. I've tried to "unpin" the bad icon with no results. For what it's worth, I've been using a "no-name" Father's day laptop since mid June and it has had no issues, performing great. Any assistance will be greatly appreciated as I am not a happy camper on this "Edge". Will Babb willjag@yahoo.com

All Replies (1)

Medhasree Suram
Medhasree Suram
more options

Hi there! It sounds like you're having a bit of trouble with Firefox. No worries, we'll get you sorted out! From what you've described, it seems like there might be a hiccup with your current Firefox installation. To get things back on track, try this:

Let's start fresh by uninstalling Firefox completely. Go to "Settings" > "Apps" on your Windows 11 system, find Firefox, and uninstall it. Next, head over to the official Firefox website and download the latest version of Firefox. Once downloaded, run the installer and follow the steps to install Firefox anew. When the installation is complete, you should see a new Firefox icon on your desktop and taskbar. Give it a click and hopefully, you'll be back to browsing smoothly!

If you still face issues or the old icon remains, you can also try restarting your computer after the fresh installation. This usually helps in getting everything back in order.