This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Random missing emails

  • 1 resposta
  • 0 have this problem
  • 3 views
  • Last reply by Matt

bill.dixon1
bill.dixon1
more options

Hi I have a Virgin.net email account. I use MailWasher to check my emails & delete unwanted/spam messages. I then open Thunderbird. Some messages that I want to keep are visible in MailWasher but not Thunderbird. I can also access emails by my phone or Virgin webmail - the emails are missing there too. MailWasher checks for new emails frequently and, I assume, deletes those messages which are not visible in Thunderbird on the next check. I have checked all folders in Thunderbird and webmail including Deleted, Spam/Junk and the missing emails are not there. This is a new issue, only happening over the last few days. Is it possible for Thunderbird to delete messages without my knowledge and without sending them to Deleted/Junk?

Hi I have a Virgin.net email account. I use MailWasher to check my emails & delete unwanted/spam messages. I then open Thunderbird. Some messages that I want to keep are visible in MailWasher but not Thunderbird. I can also access emails by my phone or Virgin webmail - the emails are missing there too. MailWasher checks for new emails frequently and, I assume, deletes those messages which are not visible in Thunderbird on the next check. I have checked all folders in Thunderbird and webmail including Deleted, Spam/Junk and the missing emails are not there. This is a new issue, only happening over the last few days. Is it possible for Thunderbird to delete messages without my knowledge and without sending them to Deleted/Junk?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Why are you looking to Thunderbird as the issue. Try disabling mailwasher. It routinely deletes mail and is you are using POP mail, it is probably the root cause..