This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks fail to import from onc macOS computer to another.

  • 5 respostas
  • 0 have this problem
  • Last reply by Anthony

more options

I am trying to export/import my book marks from one macOS computer to another (intel to Apple silicon), however, all of my imports and restore attempts fail. My last restore attempt failed with the following message: Firefox Unable to process the backup file. Any other suggestions?

I am trying to export/import my book marks from one macOS computer to another (intel to Apple silicon), however, all of my imports and restore attempts fail. My last restore attempt failed with the following message: Firefox Unable to process the backup file. Any other suggestions?

Chosen solution

After some more troubleshooting, I realized the bookmarks where stored in my Dropbox share that is stored in the remotely. Once I downloaded the directory to the local computer both methods for importing/restoring the bookmarks worked fine.

Ler a resposta no contexto 👍 1

All Replies (5)

more options

Hi, as you probably discovered, there are two different features/formats that work a bit differently:

(1) JSON (compressed or uncompressed) file used with backup and restore -- not compatible with import

Ref. Restore bookmarks from backup or move them to another computer

Restoring a JSON backup completely replaces the current set of bookmarks.

(2) HTML file used with export and import -- not compatible with restore

Ref.

Importing an HTML export file adds to your existing set of bookmarks. Import *might* put the bookmarks into their original locations, or it might put them under an Imported Bookmarks folder at the bottom of the Bookmarks Menu or in Other Bookmarks.

Which methods have you tried so far?

Helpful?

more options

Note that messages like "Unable to process the backup file" usually indicate that there is a problem with a corrupted places.sqlite database.

See also:

Helpful?

more options

jscher2000 - Support Volunteer said

Hi, as you probably discovered, there are two different features/formats that work a bit differently: (1) JSON (compressed or uncompressed) file used with backup and restore -- not compatible with import Ref. Restore bookmarks from backup or move them to another computer Restoring a JSON backup completely replaces the current set of bookmarks. (2) HTML file used with export and import -- not compatible with restore Ref. Importing an HTML export file adds to your existing set of bookmarks. Import *might* put the bookmarks into their original locations, or it might put them under an Imported Bookmarks folder at the bottom of the Bookmarks Menu or in Other Bookmarks. Which methods have you tried so far?

Thank you for your response, however, I tried both methods for bringing over my bookmarks and neither worked. I did notice after submitting my question to the community that the original system was creating 0kb size files. After some more troubleshooting, I realized the bookmarks where stored in my Dropbox share that is stored in the remotely. Once I downloaded the directory to the local computer both methods for importing/restoring the bookmarks worked fine.

Helpful?

more options

cor-el said

Note that messages like "Unable to process the backup file" usually indicate that there is a problem with a corrupted places.sqlite database. See also:

Thank you for your response, however, I tried both methods for bringing over my bookmarks and neither worked. I did notice after submitting my question to the community that the original system was creating 0kb size files. After some more troubleshooting, I realized the bookmarks where stored in my Dropbox share that is stored in the remotely. Once I downloaded the directory to the local computer both methods for importing/restoring the bookmarks worked fine.

Helpful?

more options

Chosen Solution

After some more troubleshooting, I realized the bookmarks where stored in my Dropbox share that is stored in the remotely. Once I downloaded the directory to the local computer both methods for importing/restoring the bookmarks worked fine.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.