This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Automatically moved to ESR by application update - Profil, bookmarks, etc GONE

  • No replies
  • 0 have this problem
Kagenoran
Kagenoran
more options

Hello,

as the title states I did an update which automatically moved me to ESR. There was no warning given whatsoever that the profil, booksmarks basically everything would be deleted.

I checked every Mozilla Firefox file I could find (main drive, app data, default profil) - and could find nothing dated before today at all.

I need all that information back - yesterday. How do I do that?

Thanks in advance.

PS: Oh, and please no comments on why use an old OS. I also have Win10 - it can't handle what runs on this old system. :)

Hello, as the title states I did an update which automatically moved me to ESR. There was no warning given whatsoever that the profil, booksmarks basically everything would be deleted. I checked every Mozilla Firefox file I could find (main drive, app data, default profil) - and could find nothing dated before today at all. I need all that information back - yesterday. How do I do that? Thanks in advance. PS: Oh, and please no comments on why use an old OS. I also have Win10 - it can't handle what runs on this old system. :)

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.