This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

When I type my user name or password to get onto my banking account, different characters than what I type show up on screen.

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

gr8eskps
gr8eskps
more options

When I try to access my online banking account through inputting my user name and password, what I type in for those shows up as numbers which are not what I type. If I type in letters, the screen shows numbers, etc., but not what I type. I have contacted my bank's online support, and they say it appears to be a server issue. All of my other accounts rather than my banking work fine and what I type is what I see on the screen.

When I try to access my online banking account through inputting my user name and password, what I type in for those shows up as numbers which are not what I type. If I type in letters, the screen shows numbers, etc., but not what I type. I have contacted my bank's online support, and they say it appears to be a server issue. All of my other accounts rather than my banking work fine and what I type is what I see on the screen.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).