This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Playing mp3 audio crashes Firefox or gives error message "Video can't be played because the file is corrupt"

  • 2 respostas
  • 12 have this problem
  • 18 views
  • Last reply by Todd1

Todd1
Todd1
more options

HTC One X+., Android v4.1.1, Firefox 19 and Firefox Beta 20 for Android

Attempting to select an mp3 audio file for playback causes Firefox 19 to give the error message "Video can't be played because the file is corrupt." Replicating the issue causes Firefox Beta 20 to crash without any error message. There is also no option to "save link as" to see if playback from the downloads folder will also cause an error, although it appears that option will be added to Firefox 21. The site I am attempting to download from is http://prestonandsteve.libsyn.com/ although other sites with audio files have given me the same error. This problem does not occur in the stock Android browser, Chrome, Dolphin, or Opera browsers and they are all able to either playback or download the audio files.

HTC One X+., Android v4.1.1, Firefox 19 and Firefox Beta 20 for Android Attempting to select an mp3 audio file for playback causes Firefox 19 to give the error message "Video can't be played because the file is corrupt." Replicating the issue causes Firefox Beta 20 to crash without any error message. There is also no option to "save link as" to see if playback from the downloads folder will also cause an error, although it appears that option will be added to Firefox 21. The site I am attempting to download from is http://prestonandsteve.libsyn.com/ although other sites with audio files have given me the same error. This problem does not occur in the stock Android browser, Chrome, Dolphin, or Opera browsers and they are all able to either playback or download the audio files.

All Replies (2)

meter1060
meter1060
more options

Have you tried this on the current release of Nightly Firefox (nightly.Mozilla. org)? If you can repro I the bug there you should file a bug with bugzilla.Mozilla.org

Todd1
Todd1 Question owner
more options

Yes, the Nightly build crashes when trying to play the mp3 file. I've attached a screenshot of the error Firefox 19 gives me; all other builds immediately crash and give me the option to file a report.